Universal Banker

Universal Banker – Red River Bank

Provides personalized banking services to financial institution customers by performing the duties of a Teller and Personal Banker.

Include the following. Other duties may be assigned.

Evaluates needs of potential customers and offers appropriate financial products and services.

Prepares and compiles new customer application and information to open new accounts, ensuring completeness of all account documentation.

Provides ongoing relationship servicing with current customers to maintain goodwill, gain additional business, and resolve account disputes and other account activity.

Informs and advises customers of account status or enhancements, and responds to customer inquiries and requests regarding account.

Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.

Promotes and cross‑sells other establishment products and services as appropriate to customer requirements.

Assists in any other activity needed so that the branch meets customer needs efficiently and generates new business to meet profitability goals.

Performs paying and receiving transactions satisfactorily and efficiently.

Meets teller balancing standards monthly as stated in the Teller Over & Short Policy.

Delivers excellent service to all customers and performs additional duties within the banking center as needed to help colleagues.

Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.

Cashes checks and pays out money after verification of signatures and customer balances.

Enters customers' transactions into the computer to record transactions and issues computer‑generated receipts.

Places holds on accounts for uncollected funds.

Explains, promotes, or sells products or services.

Removes deposits from, and counts and balances cash in, automated teller machines and night depository.

Complies with all applicable banking regulations, including the Bank Secrecy Act, and follows Red River Bank policies and procedures. Attends or completes all required training.

• Demonstrates attention to detail and delivers excellent customer service.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Strives to continuously build knowledge and skills.
• Manages difficult or emotional customer situations and responds promptly to customer needs.
• Maintains confidentiality.
• Speaks clearly and persuasively in positive or negative situations.
• Exhibits sound and accurate judgment; makes timely decisions.
• Prioritizes and plans work activities; uses time efficiently.
• Demonstrates accuracy and thoroughness.
• Observes safety and security procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); and a minimum of five years of banking experience and/or training, or an equivalent combination of education and experience.

Excellent computer skills required.

Regularly requires use of hands to finger, handle, or feel; reach with hands and arms and talk or hear. Frequently required to stand, walk, sit and stoop, kneel or crouch. Occasionally lifts and/or moves up to 10 pounds. Specific vision abilities required include close vision.

Noise level is usually moderate.

Mid‑Senior level

Full‑time

Finance and Sales

Banking