Rehabilitation Check-in​/Clerk

Join to apply for the Rehabilitation Check-in/out Clerk role at Louisiana Orthopaedic Specialists

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day. Scan documents into EMR as needed.
• Assists Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Assist in creating new patient charts.
• Confirm DME proof of delivery and ABN documents.
• Schedule progress notes due.
• Maintains patient confidentiality.

• Communicating with patients and scheduling patient appointments as well as confirming future appointments and phone confirmation of next day evals.
• Communicate visit cost to patients and explain as needed patient benefits.
• Collect patient payments and pull visit totals and batch collections at end of the day.
• Communicating with rehabilitation staff and therapist as needed to clarify referral requests and scheduling needs.
• Collect and verify patient demographics and insurance information and pull in-take packets for following day. Scan documents into EMR as needed.
• Assists Rehabilitation Front Office Supervisor in special projects.
• Answer incoming Rehabilitation Department phone calls and check faxes.
• Assist in maintaining goals for quality patient care, patient satisfaction, and treatment compliance through service to patient needs and request in the capacity of the position.
• Manage patient cancelations per department protocol including scheduling from wait list.
• Assist in creating new patient charts.
• Confirm DME proof of delivery and ABN documents.
• Schedule progress notes due.
• Maintains patient confidentiality.

• High school diploma or GED required. Bachelor’s degree preferred.
• One year of experience in out-patient rehabilitation preferred.

• Knowledge of computer systems and EMR software.
• Knowledge of phone systems.
• Knowledge of rehabilitation terminology and insurance/payor rules and regulations.
• Knowledge of referral processes and patient eligibility.

• Skill in effectively communicating with patients and staff.
• Skill in using a computer system/EMR.
• Skill in accurate documentation of work.

• Ability to establish/maintain effective working relationships with patients, providers and staff.
• Ability to communicate clearly in verbal and written form.
• Ability to be a resource to patients and staff.

Normal office environment. Some travel within community.

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. Ability to lift 25 lbs. Demands of occasional kneeling, squatting, and overhead lifting.

• LOS employee handbook must be read, and acknowledgement receipt signed.
• OSHA Requirements and training.
• Adherence to LOS OIG Compliance Program.