Scheduler, Oncology Clinic

Works directly with patients to schedule visits. Works directly with departments to complete scheduling needs when appropriate.

• TECHNICAL TASKS
  • Monitors departmental equipment and notifies lead scheduler of equipment concerns realizing that any downtime can affect service to customers
  • Assists fellow members of the scheduling team with operational issues to further knowledge and ensure a productive and service oriented environment
• CRITICAL THINKING
  • Completes all duties scheduled during the workday without interference to the quality of work
  • Responds to changes in the work schedules as necessary; continually uses time to departmental advantage
  • Regularly accepts additional works during slow periods; asks team leader, Supervisor or Director what needs to be done
  • Continually strives to make use of time during the day through careful coordination of daily tasks
  • Demonstrates a consistent level of performance; maintains progress on special projects when other duties are complete
  • Reports any problems with the normal workflow to the Team Leader, Supervisor or Director.
  • Assists other department employees as needed; assumes additional responsibilities while other employees are on vacation or not scheduled to work
  • Consistently demonstrates a willingness to help with work that needs to be done; willing to stay late to complete assigned tasks
  • Demonstrates an understanding of all policies and procedures concerning the responsibilities of scheduling
  • Adheres to departmental policies and procedures regarding patient care with special attention to biohazard procedures.
  • Assists other schedulers by sharing information on new procedures
  • Consistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course action
  • Always keeps all information regarding patients registration confidential
  • Continually strives to learn and help develop new programs and systems
  • Attends in-house educational programs that are relative to the established Departmental duties (departmental meetings)
  • Knowledgeable in the admissions process to pre register patients as needed
• INTERPERSONAL RELATIONS
  • Handles scheduling duties while always remaining open to any other assistance customers may need.
  • Demonstrates excellent telephone skills when handling phone calls, always remaining professional and courteous
  • Consistently demonstrates sensitivity to the needs of callers and customers
  • Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions where clarification is needed
  • Interacts with all co-workers in a way that promotes a harmonious and cooperative working environment, using humanistic attitude of compassion, understanding, respect and dignity
  • Consistently works well with those in authority positions and with the supervisor to improve departmental operation and customer service
  • Assists other employees or areas of department when own assigned work is completed to assure efficiency, maintaining the shortest possible turnaround time
  • Organizes and consistently completes work within acceptable time limits to facilitate customer service and facilitate efficient departmental operation
  • Adapt to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption to working environment (does not negatively affect the quality of work, productivity, or the attitude of other workers
  • Establishes a good rapport and cooperative working relationships with members of the Admission Department, nursing, physicians, and physicians office personnel, and other hospital staff
• OTHER DUTIES AS ASSIGNED
  • Consistently performs 12 organizational Service Standards focused on Values, Service, and Quality.

• Medical and scheduling experience preferred
• Job Identification 44393
• Job Category
• Locations 4809 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA, 70508, US
• Job Shift Day
• Job Function Patient Access
• Worker Type Employee
• Regular or Temporary Regular
• Requisition Schedule Full-Time
• Hours of Schedule (e.g. M-F 8a-5p) M-F 8a-4:30p
• FMOLHS Company Code Our Lady of Lourdes Regional Medical Center Inc