IT Specialist

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The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 1 or Tier 2 technical support personnel and mentor new employees and entry-level Tier 1 support personnel.

• Diagnose and repair technical issues with client hardware and software
• Install, maintain, and troubleshoot computer networks and connected devices
• Administer and support servers and associated software
• Monitor, analyze, and resolve automated alarms
• Interface with clients by phone, e-mail, and in-person
• Mentor and instruct I.T. Technicians in performance of job duties
• Enter and review time for support tickets
• Update and maintain client documentation
• Maintain and review inventory

• 3 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.
• Position requires physical activities, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.
• Must be able to exert up to 50 pounds and move objects up to 50 pounds.
• Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.
• Ability to view a computer screen for long periods of time.
• Manual dexterity for operating computer and other office equipment.

• Paid Mileage
• Simple IRA w/employer match
• Short-Term and Long-Term Disability
• Paid Vacation/Sick Time
• Health insurance

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting

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