Information Technology Assistant

The Information Technology (IT) Assistant plays a crucial role in supporting ALSC's information technology infrastructure.

Duties may include, but are not limited to:

• Provide technical support to users through phone, remote desktop, and email support.
• Install and maintain end-user computer systems.
• Support end-user hardware and software systems.
• Train users on hardware and software usage and policies.
• Troubleshoot network connectivity, printers, hardware, and laptops, email problems, MS Office, and basic Active Directory and DNS issues.
• Collaborate with IT team members, units, and departments to address IT issues.
• All other assignments as required by the Supervisor

• Good organization skills to balance and prioritize work
• Excellent communication ability
• Able to adapt to evolving technologies
• Strong problem-solving skills

• Certification as an IT Technician will be an advantage (e.g. CompTIA, Microsoft Certified IT Professional)
• 2 years or more experience in computer networks and systems maintenance
• Basic understanding of Active Directory Users, OUs, and Groups

Job Type: Full-time

Pay:
From $28,139.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location:

In person