AWS Production Support Specialist

Job Title: AWS Production Support Specialist (Only W2)

Location: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Type: Direct Hire

• Provide customer-facing operational support for enterprise applications and data workflows within a large-scale financial services environment.
• Focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments.
• Investigate application and data issues, troubleshoot Python and Java-based services, and work with users and technical teams to drive issues through resolution.
• Support release and CI/CD processes, monitor application health, and maintain operational documentation and runbooks.

• 5+ years of experience in application, production, or operational support within enterprise environments.
• Hands-on experience supporting applications hosted in AWS, including services such as S3, RDS, Lambda, Cloud Watch, IAM, and ECS.
• Strong SQL and relational database skills, including data validation, analysis, and troubleshooting.
• Experience resolving data-related issues involving missing or incorrect data, refresh failures, access issues, and data inconsistencies.
• Troubleshooting Python and Java applications, including reviewing logs, errors, configuration files, and API responses.
• Working knowledge of REST APIs and application integrations.
• Familiarity with CI/CD, Git Lab, Terraform, release management, and AWS native deployment pipelines from an operational support perspective.
• Understanding of data movement, data refreshes, environment readiness, secure data handling, and controlled use of non-production data.
• Experience with incident management and root cause analysis, with strong ownership of issues from initial intake through resolution.
• Strong customer-facing communication and troubleshooting skills.

• Experience with data masking, anonymization or synthetic data.
• Docker and Kubernetes.
• Service Now, Jira, or ITIL processes.
• Creating runbooks, FAQs, troubleshooting guides, or other support documentation.

Bachelor's degree in Computer Science, Information Systems, or a related field.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.