Creative Services Manager

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/functions of this position.

• Own intake, prioritization, and tracking of all creative requests across the organization
• Establish and maintain scalable workflows, timelines, and project management systems
• Balance competing priorities across product, marketing, and communications
• Ensure consistent, on-time delivery of high-quality creative assets

• Uphold and evolve brand standards across all channels and outputs
• Provide creative direction and feedback to designers and contributors
• Ensure visual consistency across campaigns, product materials, and communications
• Translate strategic objectives into compelling, effective creative execution

• Lead the design and development of high-impact, high-visibility materials, including:
  • Board and executive presentations
  • Joint venture and partnership presentations
  • Annual reports and corporate publications
  • Sales and marketing collateral
• Partner with senior leadership to translate complex ideas into clear, compelling visual narratives
• Ensure all executive and external-facing materials reflect the highest standards of quality, clarity, and brand consistency
• Support additional creative initiatives as needed to advance organizational priorities and strategic objectives

• Oversee the organization’s brand portfolio, including acquired and sub-brands, ensuring alignment with overall brand strategy and consistency across all touchpoints
• Establish and maintain brand standards, guidelines, and governance processes across all brands within the portfolio
• Partner with internal stakeholders to integrate newly acquired brands into the organization’s broader brand ecosystem
• Provide strategic direction on brand architecture, positioning, and visual identity evolution
• Oversee the design, functionality, and ongoing optimization of the organization’s website(s)
• Partner with product, communications, and external vendors to ensure the website effectively supports business goals, user experience, and brand representation
• Manage website-related creative priorities, including updates, enhancements, and new content development

• Manage internal creative talent (e.g., graphic designer(s)) and external partners (freelancers, agencies)
• Allocate resources effectively based on organizational priorities
• Coach and develop creative staff to elevate output, capability, and consistency
• Contribute to future team design and scaling plans

• Serve as the primary liaison between creative, product, and communications teams
• Align creative priorities with broader departmental and organizational strategy
• Facilitate collaboration and proactively manage stakeholder expectations
• Ensure creative work effectively supports product initiatives, campaigns, and communications

• Identify opportunities to improve efficiency, quality, and creative impact
• Help define and evolve the organization’s creative capabilities and structure
• Contribute to campaign planning, product launches, and key initiatives from a creative perspective

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

• This position will work in an office environment.

• 5+ years of experience in creative services, design operations, or…