Quality Assurance Manager

Under the direction of the Vice President, HSEQ, the Manager, Quality Assurance is responsible for developing, implementing, and maintaining a comprehensive Quality Assurance program that ensures compliance with applicable aviation regulations, company standards, and industry best practices. This role is critical in supporting safe, efficient, quality, service by fostering a culture of continuous improvement and process compliance.

The Manager will lead the QA team in conducting audits, inspections, and evaluations of operational processes, maintenance activities, and vendor performance. They will ensure that corrective and preventive actions are effectively implemented and tracked, and that quality metrics are analyzed to identify trends and systemic issues. This position serves as the primary liaison with regulatory authorities and external auditors, ensuring timely communication and resolution of compliance matters.

The ideal candidate will have a strong background in aviation quality systems, regulatory compliance, and safety management, with proven experience in overseeing quality assurance functions in both flight operations and aircraft maintenance environments. Strong leadership, analytical skills, and the ability to influence organizational behavior toward safety and quality excellence are essential.

• Develop, implement, and maintain the company’s Quality Assurance Program in accordance with applicable FAA regulations (Part 135/145), IOGP standards, and company policies.
• Ensure compliance with all relevant aviation regulatory requirements, industry standards, and internal procedures across operations and maintenance functions.
• Plan and conduct internal audits, external vendor audits, and inspections to evaluate compliance and effectiveness of operational and maintenance processes.
• Monitor corrective and preventive actions, ensuring timely resolution of quality issues.
• Coordinate with customers and regulatory agencies during inspections, audits, and investigations.
• Manage quality documentation and records, including manuals, training records, and audit reports.
• Oversee quality training for operations and maintenance personnel to promote a culture of compliance and continuous improvement.
• Collaborate with senior leadership, safety, maintenance, and operations departments to ensure cohesive and efficient quality management practices.
• Lead root cause analysis and trend monitoring to identify systemic issues and implement proactive quality improvements.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices in aviation quality management.
• Understand and provide visible support of PHI’s core values.
• Provide PHI’s Operational Leadership Team routine quality assurance trends to ensure known gaps are clearly communicated and appropriately actioned.
• Provide over-sight to the company’s document control procedures
• Maintain the company’s Approved Vendor List
• Perform duties as assigned by the V.P. HSEQ

• Bachelor’s Degree and a minimum of 5 years’ experience working within a FAA Part 135, 121 or 145 Operation
• Minimum 2 years previous experience in a Managerial Quality Assurance role within a FAA Part 135, 121 or 145 Operation
• ISO 9001/AS9110 or other quality standard certification.
• Previous experience with developing and implementing effective QA KPIs to measure performance and drive continuous improvement in support of organizational objectives
• Previous experience with FAA Continuing Analysis and Surveillance Systems (CASS) preferred
• Strong leadership and management skills necessary.
• Project management and problem-solving skills necessary.
• Previous experience with government contracts, DoD, or international aviation…