General Manager

# General Manager
* English General Manager Mc-Lafayette-Ambassador Caffrey (1125)##

Job Description
** MCALISTER’S GENERAL MANAGER
**** Key Contribution:
** The
** General Manager
** contributes to the success of McAlister’s through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The
** General Manager’s
** responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members.
** Reporting Relationship:
** The General Manager reports to the Area Director
*
* Essential Functions:

*** Ensure a High-Quality Operation
* Maintain Controls
* Manage Team Members
* Advocate a Team Environment
* Manage Personal Development
** Ensure a High-Quality Operation
*** Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
* Ensures prompt, friendly service according to McAlister’s guidelines.
* Ensures the production of high-quality food on a consistent basis.
* Directs overall activities and performance of team members on a shift-by-shift basis.
* Ensures positive Guest experience by monitoring and ensuring appropriate steps of service and delivery of the McAlister’s Touch.
* Maintains the proper atmosphere through music and lighting levels for varying business periods.
* Promotes an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner. Responsible for written communications with Guests.
* Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and implement Support Center - corporate initiatives.
* Maintains and inspects dining room, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Corrects unsafe practices or conditions.
* Supervises cleaning and maintenance of equipment and arrange for repairs, contracts, and other services. Maintains restaurant cleanliness and organization for both the interior and exterior of the restaurant.
* Follows the standards as described in the Policy & Procedures Manual, Red Line Crisis Guide, and Operations Manual.
** Maintain Controls
*** Reviews financial information such as sales and costs and monitor budget to ensure efficient operation and that expenditures stay within budget limitations. Takes action to correct any deviations from the budget. Use the computer for review and analysis of information.
* Responsible for the financial results of the restaurant.
* Maintains and controls restaurant assets. Monitors restaurant’s on-hand inventory for waste and theft.
* Conducts line checks to ensure product standards and specifications.
* Completes daily paperwork and projects on a timely basis.
* Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures.
* Drives positive results for labor through proactive scheduling and reacting to business trends.
* Controls operating costs by instituting awareness through the restaurant.
* Manages capital expenditures within the restaurant.
* Conducts inventories and calculate food and beverage costs.
* Must be responsible for ordering food and beverage products.
* At times will direct the kitchen activities and performance of back of the house team members on a shift-by-shift basis.
* Responsible for submitting accurate information to the Support Center and Area Director.
** Manage Team Members
*** Ensures quality recruiting and training of new managers and supervisors.
* Hires, trains, motivates, and evaluates all team members.
* Creates positive relationships with team members and managers by treating all members with respect.
* Supports and practices an open-door policy.
* Implements programs to reward positive contributions. Recognizes and promotes positive performers. Coaches and counsels team members whose performance is below…