Enterprise Account Manager

As an Enterprise Account Manager (EAM) at Fly Guys, you will be at the forefront of fostering and growing strong relationships with our partners while ensuring their success with Fly Guys’ reality data capture solutions

Fly Guys is the online marketplace for reality data capture. We connect data seekers with our trusted network of data providers. Our scalable technology ensures every mission is executed with precision and consistency. With an unwavering commitment to operational excellence, we guarantee dependability, responsiveness, and a service-focused approach, ensuring data is captured and delivered promptly, exceeding customer expectations.

Fly Guys is a technology-driven reality data capture company that empowers organizations with actionable geospatial insights. By combining a nationwide network of drone operators with innovative data solutions, Fly Guys helps clients efficiently capture and analyze real-world data at scale to support faster, more informed decision-making.

As an Enterprise Account Manager (EAM) at Fly Guys, you will be at the forefront of fostering and growing strong relationships with our partners while ensuring their success with Fly Guys’ reality data capture solutions.

In this role, you will oversee the support of high-frequency customers and unique technical use cases, working with the Sales Team and the Operations Team to guarantee seamless implementation and ongoing satisfaction.

You will collaborate closely with the Sales Team and operations team, acting as the liaison between partners, operations, and technical teams to deliver customized solutions that meet and exceed partner expectations. This role will be hybrid in Lafayatte, LA.

• Serve as the primary point of contact for Fly Guys’ key-partners, ensuring a deep understanding of their needs and goals.
• Build and nurture strong, long-term relationships to drive partner retention and satisfaction.
• Proactively address partner inquiries, challenges, and opportunities to maximize value from Fly Guys’ services.
• Work cross departmentally with operations to ensure timelines, success metrics, and overall SOW/Project outcomes are met for each partner.
• Monitor progress and resolve any issues to ensure successful project completion and partner satisfaction.
• Collaborate with the Sales Team to identify opportunities for growth and expansion with existing partners.
• Provide insights and feedback from partners to inform sales strategies and improve Fly Guys’ offerings.
• Assist with presentations and proposals during the sales process.
• Develop scalable processes for customer onboarding, support, and success tracking.
  • Conduct Weekly, Monthly, Quarterly Business Reviews, and/or Annual Business reviews as they relate to the client
• Identify and implement best practices for managing high-frequency customers and unique technical use cases.
• Stay updated on industry trends and technology advancements to provide partners with innovative solutions.

Additional Responsibilities:

The duties and responsibilities outlined above are not exhaustive and may evolve based on business needs, industry changes, and organizational priorities. Employees may be required to perform additional tasks, duties, or projects as assigned by management to support the overall success of the organization.

Qualifications:

• Bachelor's degree in Business, Marketing, Project Management, or a related field
• 4+ years of experience in account management, customer success, or a related client-facing role
• Proven experience managing complex, high-frequency accounts or enterprise-level partnerships
• Proficien…