Field Service Technician

Department:
Sales Operations

Reports To:

Warehouse Manager or Field Service Supervisor

Travel Required:

Daily, local travel in company vehicle. Limited or occasional overnight travel.
Work Type:
On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.

Key Responsibilities

Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner.
Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures.
Collaborate with sales representatives and customers to confirm equipment placement and service needs.
Support bench repair work or in-shop equipment servicing when needed.
Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
May be asked to perform additional duties, as necessary.

Position Requirements

High school diploma or equivalent required

Passing score on aptitude test may be required if diploma is unavailable.

3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
Familiarity with mechanical and electrical troubleshooting required.
Valid driver's license with an acceptable driving record; CDL may be required depending on location.
Must be at least 21 years of age.
Proficiency with handheld computer devices preferred.
Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4

HANA is a plus.
Must successfully complete a pre-employment physical.
Internal Only:

Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

Builds Trust
Continuous Learner
Customer Centric
Effective Communication
Integrity
Results Oriented

Additional Competencies

Takes Action
Accountability
Resourcefulness
Interpersonal Agility
Adaptability

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

Use hands to finger, handle or feel objects, tools or controls and reach with hands and arms
Is frequently required to stand.
Is regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear.
Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons).
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Field Sales Environment:
While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside…