Customer Service Representative

This individual is responsible for being a crucial point of contact for clients, handling inquiries, processing policy changes, resolving problems, and providing information about various insurance products and services.

Job Type: Full-time

The hours for this position: Monday through Friday, 8:00 AM to 5:00 PM

Primary Responsibilities include but not limited to:

• Handling client inquiries:
  Responding to questions about insurance policies, coverage, claims status, and billing issues via phone, email, and live chat.
• Processing policy changes:
  Assisting clients with modifications to their policies, such as adding or removing vehicles, updating contact information, or adjusting coverage limits.
• Resolving customer issues:
  Addressing complaints, troubleshooting problems, and finding solutions related to billing, claims, or policy-related matters.
• Providing policy information:
  Explaining policy details, coverage limits, exclusions, and premium payments in a clear and understandable manner.
• Assisting with claims:
  Guiding clients through the claims process, explaining procedures, and ensuring timely submission of necessary information.
• Educating and cross-selling:
  Informing clients about new and existing products, available services, and identifying opportunities for additional coverage.
• Maintaining accurate records:
  Documenting all customer interactions, policy changes, and relevant information in the agency's systems.

Qualifications:

· High school or equivalent (Preferred)

· Willing to become a licensed insurance agent

· Excellent verbal and written communication skills, operating with a high level of professionalism.

· Applicants should be comfortable with Microsoft Word, Excel, Office Suite, and Outlook email.

· Proficient computer skills including Windows-based technologies.

· Excellent organizational, multi-tasking and time management skills.

· We value commitment and teamwork in a fun, family-like atmosphere.

· 401(k) after one year of service

· Health insurance is unavailable at this time.

Interested? Attach your resume below
and send your application.