Credit & Collections Specialist

Join Norican Group – Where Innovation Meets Excellence

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Norican Group is the proud home to five leading, globally operating brands: DISA, Striko Westofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges.

• Global Network:
  Be part of a global network of engineering expertise, manufacturing capacity, and service support.
• Innovation:
  Work with the latest knowledge and know-how to keep our customers performing at their best.
• Sustainability:
  We lead for sustainability, ensuring the company’s long‑term success and viability by innovating in all that we do.
• Diversity & Teamwork:
  Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives.
• Commitment:
  Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly.
• Employee Development:
  Develop your potential and excellence. We invest in and grow your capabilities, giving you the confidence and trust to make changes and rewarding achievers and learners.
• Competitive health insurance options
• Employer paid Short‑Term and Long‑Term Disability coverage
• Employer paid life insurance
• Employer paid critical illness and accidental coverage
• 401k with employer match
• Paid vacation and sick time
• Paid holidays
• Annual bonus opportunity

A Credit & Collections Specialist plays a crucial role in managing a company's accounts receivable and mitigating financial risk. To proactively and strategically improve cash flow, minimize write‑offs and reduce allowance for doubtful accounts. To optimize the department by reviewing and adjusting credit lines on a regular basis or when requested for existing accounts and revoking lines of credit upon receipt of pertinent external information.

Deliver high quality customer service to all lines of business and key stakeholders.

• Evaluating creditworthiness:
  Assessing the financial health of potential and existing customers to determine their ability to repay debt, utilizing financial analysis and risk assessment.
• Setting credit limits:
  Determining appropriate credit limits and terms for customers based on credit analysis and company policies.
• Monitoring accounts:
  Tracking existing accounts to identify potential credit risks or delinquencies and taking proactive steps to address them.
• Creating reports:
  Preparing detailed credit reports and presenting findings to management to support informed decisions.
• Monitoring overdue payments:
  Identifying delinquent accounts and initiating collection efforts through various communication channels.
• Contacting customers:
  Reaching out to customers to discuss overdue payments, resolve disputes, and negotiate payment plans.
• Resolving billing issues:
  Investigating and resolving discrepancies in billing and payment to ensure accurate and timely collections.
• Maintaining records:
  Documenting all communications and maintaining accurate records of collection activities and payment arrangements.
• Reporting on collection progress:
  Preparing reports on collection performance and outstanding balances for management review.
• Minimizing bad debt:
  Implementing strategies and processes to reduce the amount of uncollectible debt and improve cash flow.
• Handling disagreements:
  Resolving disputes and discrepancies between the company and its customers regarding outstanding invoices or payments.
• Collaborating with departments:
  Working closely with sales, customer service, and accounting teams to resolve issues affecting payments and ensure customer satisfaction.
• Addressing root causes:
  Investigating the underlying causes of disputes to implement preventative measures and minimize future occurrences.

• Educational Background: A bachelor's degree in…