Scheduler Lead Trainer

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. How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what is possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Day (United States of America)

The Medical Imaging Scheduling Team Lead functions under the direction of the Scheduling Supervisor/Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast‑paced busy environment. Drives system‑wide volumes by overseeing staff, scheduling Medical Imaging appointments via inbound and/or outbound telephone calls or in person. Responsible for arranging departmental workflow to achieve goals and meet objectives. Daily monitoring of quality and productivity standards and other key performance indicators.

Excellent working knowledge of our systems, their capabilities, and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the scheduling and precertification departments. Help lead PI initiatives for the department. Responsible for performing a wide variety of clerical procedures that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative.

Works with staff and understands appropriate scheduling and authorization process. Excellent knowledge of scheduling procedures. Identify issues and bring problems to resolution. Handle physician office, hospital/imaging center and patient complaints in a professional timely manner. Assist with hiring, training and orienting new employees. Assist with employee engagement activities and performance improvement initiatives. Must be flexible with work hours to meet departmental needs.

• Knowledge of all Medical Imaging exams in all modalities; demonstrate understanding of scheduling/Medical Imaging procedures. Basic knowledge of scheduling workflow.
• Maintain scheduling duties. Knowledge of CPT codes, diagnosis codes and/or reasons for procedures (ICD‑10).
• Knowledge of testing frequencies based on insurance and Medicare guidelines.
• Knowledge of various insurance programs offered by each carrier (TPA).
• Knowledge of Medicare guidelines in reference to exams that require medical necessity checks.
• Knowledge of insurance carriers requirements for pre‑authorization of procedures and referrals.
• Knowledge of the lead time required by an insurance carrier to process pre‑auth referral numbers.
• Assist the physician office with ICD‑9 and ICD‑10 codes for Medicare medical necessity by referring to the coding helpline.
• Assist the physician offices with scheduling process.
• Knowledge of electronic orders (Image Now, Trace) and attaching paper orders to scheduled appointments.
• Knowledge of all Medical Imaging facilities hours of operation.
• Ask exam pre‑screening questions to ensure the patient meets criteria or does not have conditions that would contraindicate the test.
• Knowledge of which Medical imaging exams require specialized radiologists and coordinate with the schedule to ensure the patient is scheduled at the correct facility.
• Schedule procedures for cardiopulmonary (Echocardiograms).
• Knowledge of EMR, fax and email orders.
• Working knowledge of working with orders in the Medical Imaging Schedule Orders Work Queues.
• Transcribe paper orders accurately.
• Handle heavy phone volumes, providing appropriate telephone etiquette and scripting.
• Type with high degree of accuracy and computer skills to accurately input data into scheduling software.
• Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; verify…