Housekeeping Manager

Housekeeping Manager - Paradox

Housekeeping Manager at Paradox is responsible for leading front‑line housekeeping operations, ensuring high standards of cleanliness and guest satisfaction, and driving efficiency and cost effectiveness across the department.

• Grow Your Career
  :
  Cross‑training, scholarship fund, talent development programs at all levels.
• Great Perks
  :
  Discounted vacations, employee referral incentives, exclusive employee benefits.
• Learn While You Earn
  :
  Access to Great Wolf University for on‑the‑job, functional, and leadership training.
• Prioritize Your Well‑Being
  :
  Flexible scheduling, holistic wellness program, Employee Assistance Program, Employee Relief Fund.
• Celebrate Your Uniqueness
  :
  Inclusive team culture that recognizes and celebrates diversity.
• Medical, Dental, and Vision insurance
• Health savings account
• 401(k) with employer match
• Paid vacation time off
• Paid parental leave

• Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Implement and manage inventory processes with Housekeeping Supervisors.
• Drive, review, and ensure proper completion of the work order process.
• Assist the Director in reviewing and planning related to NPS scores and guest comments.
• Implement the Director's financial strategy to manage budget, labor, and operating expense forecasts.
• Ensure proper staffing/budgeting levels are maintained for Housekeeping Supervisors and all Pack Members.
• Train new Pack Members and provide ongoing development for current staff.
• Manage and drive training and development of supervisors.
• Communicate expectations and alignment to Great Wolf values through inspections and daily stand‑up meetings.
• Ensure timely completion of the performance appraisal process and identify key talent opportunities.
• Model Great Wolf guest service standards of excellence and handle guest requests professionally and promptly.
• Continuously elevate housekeeping guest service focus.
• Participate in the Manager On Duty Program.
• Address and resolve guest concerns to ensure satisfaction.
• Maintain daily, weekly, monthly, and annual safety and compliance standards.
• Coordinate with the Director of Engineering to meet fire chief and state fire inspector standards.
• Conduct and monitor Hazard Communications Programs twice yearly.
• Investigate, report, and record inappropriate behavior by staff, guests, or suspicious persons.

• High School diploma or equivalent.
• Minimum 3 years of hospitality experience, with at least 2 years in a supervisory role.
• Experience with labor management scheduling.
• Proven leadership of diverse teams.
• Strong analytical, planning, and change implementation abilities.
• Effective conflict resolution, coaching, development, and team‑building skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Housekeeping experience, preferably at a resort or large hotel.
• Charismatic leader who adapts style to motivate employees and overcome challenges.
• Inspires and motivates team members toward success beyond expectations.
• Demonstrates a thorough, analytical approach to task execution.

• Ability to lift 30 lbs.
• Ability to stand/walk for long periods.
• Ability to bend, stretch, and twist.
• Capable of tolerating exposure to cleaning chemicals.

$65,000 per year (annual base salary).

Other compensation may include annual bonuses, paid time off, and additional perks.

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This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on veteran status, disability, race, color, religion, sex, sexual orientation, gender identity, national origin, and compensation inquiries. Covered prime contractors and subcontractors must take affirmative action to employ and advance all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.