Distribution Operations Technician

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability-without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Position summary:

The Distribution Operations Technician enables sales and supports a world-class customer experience by ensuring the accurate, safe, and efficient flow of products and materials across multiple fulfillment channels. This position performs receiving, inventory management, replenishment, order fulfillment, returns processing, shipping, material movement, value-added services, and preparation of inventory for third-party fulfillment partners.

This role operates within a cross-trained workforce model, providing flexible support across distribution functions to meet customer needs, business priorities, and operational requirements while maintaining safety, quality, inventory accuracy, and customer satisfaction.

Educational requirements:

• High school diploma or GED required
• Associate or undergraduate degree in business, supply chain management, logistics, operations, or a related field preferred
• Lean Six Sigma Green Belt certification preferred
• Minimum of three years of experience in warehouse, logistics, fulfillment, manufacturing, or distribution operations preferred

Skills and experience:

• Ability to obtain and maintain required powered industrial truck operator qualifications
• Proficiency with UPS and Fed Ex shipping platforms and familiarity with carrier compliance requirements
• Knowledge of shipping carriers, methods, and geographic location data including city, state, and country
• Proficiency with warehouse management, barcode scanning, inventory, labeling, and shipping systems; experience with the DSI barcode scanning system strongly preferred
• Demonstrated ability to perform accurate product verification, labeling, inventory transactions, shipping documentation, and other required system transactions
• Basic mechanical aptitude and ability to safely operate material processing equipment, including the XYZ cutter
• Ability to interpret order documentation, pick tickets, technical drawings, patterns, packaging specifications, product configuration requirements, and special instructions
• Strong attention to detail, organizational skills, and commitment to quality and accuracy
• Effective oral, written, and interpersonal communication skills
• Demonstrated problem solving and sound decision-making skills
• Proven ability to work efficiently in a fast-paced, deadline-driven environment
• Capacity to work independently with minimal supervision, resolve routine issues within established guidelines, escalate complex issues appropriately, and collaborate effectively in a team environment
• Ability to prioritize changing workloads and balance multiple operational demands while maintaining accuracy and service levels
• General computer proficiency, including accurate typing skills
• Proficiency in Microsoft Office, including Outlook
• Working knowledge of AutoCAD preferred
• Ability to meet applicable licensing, DOT physical, and qualification requirements for assigned equipment and backup driving responsibilities

Essential duties:

• Promote socially responsible sustainability and support the Interface mission, values, and culture
• Support the accurate and timely flow of products and materials across direct customer, internal, transfer, pickup, and third-party fulfillment channels
• Apply operational and technical knowledge across multiple functions to meet customer and business requirements
• Use warehouse management systems, barcode scanners, shipping platforms, labeling software, and related technologies to complete accurate and timely transactions
• Receive, inspect, verify, store, and ship products and materials while maintaining inventory accuracy through required transactions, inventory verification, replenishment, cycle counting, location control, and resolution of routine inventory discrepancies
• Pick, package, verify, label, stage, and ship orders accurately and on time while ensuring product…