Customer Service Representative​/Inside Sales

Job Title:

Customer Service Representative/Inside Sales |

Location:

LaGrange, GA (Hybrid) | Job type:
Permanent / Full-Time | Salary: $58k – $65k plus commission | Base Pay Range: $58,000 – $65,000 per year

Responsible for working with outside sales team to drive sales growth. Proactively contact customers to obtain sales, follow up on quotes to close, and enter quotes and orders into the system. Update other applications on a day‑to‑day basis.

• Inside Sales:
  Timely response and coordination of activities between customer accounts, regional sales, service representative and all departments.
• Relationship Building:
  Developing and maintaining strong relationships with clients to understand their needs and offer solutions.
• Customer Follow‑up:
  Providing ongoing support and follow‑up to ensure customer satisfaction and retention.
• CRM Management:
  Maintaining accurate records of sales activities, customer interactions, and follow‑up actions in the Customer Relationship Management (CRM) system.
• Product Knowledge:
  Strong understanding of the products or services being sold.

• Obtains sales orders for aftermarket parts by working with Outside Sales.
• Updates and maintains accurate CRM database files of all assigned accounts.
• Prepares routine cost estimates as required and provides follow‑up on principal cost requests.
• Processes formal complaints, customer returns, and customer adjustments in a timely manner.
• Actively assists with resolutions of accounts receivable problems.
• Performs special projects and duties as required.

• Assigned by Manager.
• Sales targets.

• Enjoy a fast‑paced professional team environment.
• Excellent verbal and written communication:
  Ability to clearly and persuasively communicate with customers over the phone and through email.
• Emotional intelligence (EI):
  Ability to perceive, use, understand, manage, and handle emotions to enhance interpersonal dynamics.
• Analytical and problem‑solving skills:
  Strong analytical and problem‑solving skills to identify and resolve issues.
• Attention to detail:
  Accuracy and attention to detail are crucial in this role.
• Resilience:
  Ability to bounce back from rejection and maintain a positive attitude.
• Time management and organizational skills:
  Managing multiple leads, scheduling appointments, and following up with customers requires strong organizational abilities.

• Educational background: A bachelor’s degree is preferred.
• Experience:
  
  Two years of comparable work experience in a related field (industrial parts).
• Technical skills:
  Proficiency in Microsoft Office and CRM.

Competitive benefits package including PTO, Group Health and Dental Insurance, and 401(k) after satisfying the applicable waiting period.

We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, national origin, disability, protected veteran status, or any other protected characteristic. If