Field Technician - Oak Quality Assurance

Overview

The primary function of the Field Technician is to work directly with our customers to resolve product concerns, customer claims and carpet deficiencies to ensure our customers are fully satisfied with their purchase.

• Visit an installation site and perform thorough technical analysis which may include assessment of the Milliken product, the installation work itself, the site conditions, floor prep, etc.
• Perform the necessary corrective actions on site to properly remediate the carpet. This may include trimming edges, blending with dye, making shear adjustments, massaging tile installations, seam blending or dyeing, etc.
• Conduct 1st Delivery visits to provide technical guidance for installers at installation sites.
• Have an understanding of our product offering and expectation levels.
• Willing to travel continuously and to make your own travel arrangements.
• Willing to work hours and schedule based on customer needs, including nights and weekends.

• Must be technically and physically capable of performing remediation activities based on practical field experience.
• Must have basic computer skills.
• Need to have broad product knowledge.
• Good written and verbal communication skills.
• Must operate with full integrity, the highest ethics and total professionalism at all times.
• Must be educated on applicable Milliken Policy.

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.