Field Service Technician – DISA Equipment; Remote

Position: Field Service Technician – DISA Equipment  (Remote)

• Provide mechanical, electrical, and technical support to customers for the commissioning, installation, inspection, maintenance, service, repair, rebuild, and upgrades of DISA green sand molding equipment.
• Work directly at customer sites to troubleshoot equipment, perform service and maintenance, and support installations.
• Install new DISA equipment and ensure proper configuration and integration with existing customer systems.
• Perform equipment inspections and routine preventive maintenance.
• Diagnose equipment malfunctions and perform mechanical and electrical troubleshooting, repairs, and replacements.
• Support equipment commissioning, service, repair, rebuilds, and upgrades.
• Review schematics, diagrams, layouts, and plans for troubleshooting and equipment installations.
• Prepare inspection reports identifying safety concerns, maintenance requirements, and recommendations.
• Respond to customer service calls related to equipment maintenance and repair.
• Provide customers with technical training and guidance on proper equipment operation and maintenance.
• Document service activities, repairs, maintenance, and customer interactions.
• Communicate service and installation updates to appropriate stakeholders.
• Identify and elevate opportunities to improve cost, time, and productivity.
• Supervise projects and contractors as needed.
• Inform the sales team of customer opportunities or concerns.
• Comply with applicable Environmental, Health and Safety (EHS) requirements.
• Participate in continuous education and certification programs to maintain current technical knowledge.
• Complete expense reports in a timely manner.
• Perform additional duties as assigned.

Job Description

• Provide mechanical, electrical, and technical support to customers for the commissioning, installation, inspection, maintenance, service, repair, rebuild, and upgrades of DISA green sand molding equipment.
• Work directly at customer sites to troubleshoot equipment, perform service and maintenance, and support installations.
• Install new DISA equipment and ensure proper configuration and integration with existing customer systems.
• Perform equipment inspections and routine preventive maintenance.
• Diagnose equipment malfunctions and perform mechanical and electrical troubleshooting, repairs, and replacements.
• Support equipment commissioning, service, repair, rebuilds, and upgrades.
• Review schematics, diagrams, layouts, and plans for troubleshooting and equipment installations.
• Prepare inspection reports identifying safety concerns, maintenance requirements, and recommendations.
• Respond to customer service calls related to equipment maintenance and repair.
• Provide customers with technical training and guidance on proper equipment operation and maintenance.
• Document service activities, repairs, maintenance, and customer interactions.
• Communicate service and installation updates to appropriate stakeholders.
• Identify and elevate opportunities to improve cost, time, and productivity.
• Supervise projects and contractors as needed.
• Inform the sales team of customer opportunities or concerns.
• Comply with applicable Environmental, Health and Safety (EHS) requirements.
• Participate in continuous education and certification programs to maintain current technical knowledge.
• Complete expense reports in a timely manner.
• Perform additional duties as assigned.

Qualifications

• 37 years of related experience.
• Experience with die-casting equipment (specifically sought).
• Field service and/or foundry equipment experience.
• Strong electrical and PLC troubleshooting skills.
• Strong mechanical aptitude and troubleshooting ability.
• Knowledge of electrical systems, mechanical systems, PLCs, pneumatics, and hydraulics.
• Proficiency in blueprint reading and interpretation.
• Understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology.
• Willingness to train on and learn the AX ERP system.
• Valid Driver's License with a good driving record.

Why Is This a Great Opportunity

• Provide mechanical, electrical, and technical support to customers for the commissioning, installation, inspection, maintenance, service, repair, rebuild, and upgrades of DISA green sand molding equipment.
• Work directly at customer sites to troubleshoot equipment, perform service and maintenance, and support installations.
• Install new DISA equipment and ensure proper configuration and integration with existing customer systems.
• Perform equipment inspections and routine preventive maintenance.
• Diagnose equipment malfunctions and perform mechanical and electrical…