Front Desk Agent

Level: Experienced,

Job Location:

Laguna Beach, CA 92651, Position Type:
Part Time, Salary Range: $24.00 - $24.00 Hourly, Job Shift: Any, Job Category:
Customer Service

Front Office Agents have three primary purposes, including, but not limited to:

• Greeting guests with a friendly and sincere welcome
• Registering guests and handling cash
• Maintaining proper record-keeping for guest accounts

• Greet guests upon arrival with a warm and sincere welcome.
• Register guests into the computer, verifying reservation, address, and credit card information.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue keys and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Escort guests to their rooms in the event that a bellman is not available and if time permits.
• Engage with guests using FORBES standards and training to ensure a positive guest experience.
• Cross-train in Reservations and Housekeeping to assist during heavy business levels.
• Additional duties as necessary and assigned.

NOTE:

This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

• Handle mail, packages, and facsimiles.
• Create reservations for guests who are at the desk or who call in after hours.
• Assist the bellman in storing any luggage.
• Additional duties as necessary and assigned.

Discount packages include:
Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!

• High school or equivalent education required.
• Bachelor’s Degree preferred.

• Previous customer service experience required. Experience with Night Audit in a hotel or resort environment preferred. Knowledge of Opera (PMS) system desired.

• All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of The Ranch operations, its services, and facilities.

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by The Ranch environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of The Ranch on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have…