Senior Desktop Technician

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state‑of‑the‑art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us in Laguna Beach, CA 92651.

• Senior Desktop Technician
• Onsite in Laguna Beach, CA 92651
• Monday through Friday – First Shift
• Pay rate depends on experience
• Start ASAP
• Medical benefits
• Paid vacation
• Paid holidays

Under general direction, analyzes, troubleshoots, supports, and maintains desktop computer systems, software, and peripheral equipment. Provides customer service to end users to enhance and optimize their use of desktop / laptop computer tools to meet business needs.

• Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems. Updates and documents relevant research and resolutions into call tracking database. Monitors the flow of help desk tickets in the desktop support process.
• Assists staff either on site, or via telephone and remote control. Acts as a resource and resolves questions and problems in the use of computer hardware and software. Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools.
• Provides technical support as needed to executives and Managers.
• Performs desktop image builds, computer upgrades, software installation, and configuration. Coordinates desktop adds, moves, and changes. Assists users with computers connecting to audiovisual technology for presentations.
• Participates in planning, coordinating, and implementing technology projects related to desktop software and hardware. Participates in the definition of scope and assists in the installation, testing, documentation, and deployment of new hardware and software applications.
• Analyzes requests for desktop hardware and software to ensure compatibility with agency standards. Researches and provides recommendations for the purchase of related software and hardware.
• Applies knowledge of preventative maintenance to ensure optimum system performance.
• Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to the agency’s equipment.
• Applies knowledge of personal technology computing trends to enhance business productivity. Advocates and trains employees in the effective use of computing devices and associated applications.

• Desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications.
• Application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, One Note, To Do).
• Practical application and increased understanding of computer networks and communications.
• Help desk call tracking.
• Troubleshooting and documentation methodologies.
• Personal technology trends.

• Diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills.
• Recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria.
• Communicate complex ideas and translate technical information easily to non‑technical individuals.
• Work with executive management staff and Board members professionally. Work with end users of various experience levels with patience and courtesy.
• Work in a team environment with other Information Systems professionals.
• Lead and collaborate with staff to problem solve and accomplish goals.
• Distinguish between application, operating system, network, and hardware problems.
• Think analytically.
• Demonstrate mature and organized approach to researching, documenting, and communicating…