Customer Service Rep; Moultion Parkway

Customer Service Rep(08547) – 22972 Moulton Parkway

3 days ago – Be among the first 25 applicants.

• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36°F in cooler to 90°F and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from up to 500°F or higher.

Sharp edges and moving mechanical parts.

Sensing: talking and hearing on the telephone; near and mid‑range vision for most in‑store tasks; depth perception; ability to differentiate between hot and cold surfaces.

Temperaments: ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Standing:
Most tasks performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces 36″–48″.

Walking:
Walking generally short distances for short durations.

Delivery:
Personnel must travel between store and delivery vehicle and from vehicle to customer location.

Sitting:
Paperwork normally completed in an office at a desk or table.

Lifting:
Bulk product deliveries twice a week or more unloaded by hand truck. Deliveries may include cases weighing up to 50 lbs, dimensions up to 3′×1.5′. Cases lifted onto shelves up to 72″ high.

Carrying:
Large cans weigh 3 lb 7 oz carried from workstation to storage shelves. Occasionally, pizza sauce 30 lbs carried from storage to front of store. Trays of pizza dough carried three at a time, approximately 12 lb per tray.

Delivery of product: carry pizzas, sides, beverages while performing walking and climbing duties.

Driving:
Deliver pizzas within designated delivery area. May make several deliveries per shift.

Pushing:
Pushing trays on dollies; stack of trays 24″–30″ requires force up to 7.5 lbs. Trays may also be pulled.

Climbing:
Infrequently navigate stairs or climb ladder to change prices, wash walls, perform maintenance.

Stair navigation:
During delivery of product, navigation of five or more flights of stairs may be required.

Stoop/bending:
Forward bending at waist necessary at pizza assembly station. Toe room present; cannot flex knees while standing. Duration ~40–45 seconds at a time, repeated continuously.

Crouching/squatting:
Occasional to stock shelves and clean low areas.

Reaching:
Continuously; up, down, forward. Workers reach above 72″ to turn on/off ovens, change signs, lift/lower objects to/from shelves. Reaching down to scoop cornmeal, wash dishes. Reaching forward to obtain toppings, clean surfaces, answer phones.

Hand tasks:
Eye‑hand coordination essential; continuous use of hands; shaping dough requires forceful use of forearms and wrists; manipulating pizza peel, rolling cutter; pinching in assembly of cardboard boxes; grasp cans, phone, cutter, peel, boxes.

Machine/tools/equipment: use of pencils, pens, computers, telephones, calculators, TDD equipment, pizza cutter and peel.

All your information will be kept confidential according to EEO guidelines.