Security - Dispatcher

Job Description

Posted Monday, October 20, 2025 at 10:00 AM

Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active‑adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

Under general supervision, serves as the communications coordination link between persons needing emergency/security services and responding staff; performs a wide range of communications‑centered Security Division support duties utilizing various radio, telephone and computer apparatus. Follows established policy and procedure, performs other duties as assigned. Position requires constant, decision‑intensive telephone, radio and in‑person contact with residents, guests, staff and outside agencies.

Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies. Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security‑related issues involving people and property in Laguna Woods Village. Operates a non‑integrated, two‑way communications system to receive, transmit and document verbal and written communications. Receives and processes calls for service, maintains contact with and keeps track of all units on assignments.

Monitors emergency alarms and video surveillance systems. Enters, updates and retrieves information from computer systems. Answers phone calls for Property Services Dispatch Department outside of standard business hours. Responds to callers’ Maintenance and Landscape Division related questions and concerns; utilizes established guidelines to determine the level of response required. Obtains and analyzes information from callers, and synthesizes it into useful intelligence for responding personnel.

Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders. Promptly determines and directs the appropriate initial response by security and other staff as necessary. Prioritizes requests for service based on circumstances of each call. Coordinates follow‑up activities and monitors status of field units for duration of the event. Redeploys resources as needed to keep up with other calls for service.

Provides support to field units by making telephonic and computer inquiries and notifications. Reads and understands maps and effectively directs personnel to appropriate location of incident. Maintains a detailed and accurate computer‑based radio and incident log to document and track calls for service and other staff field activity. Prepares incident reports when required. Searches records and/or computerized data; selects proper informational material;

interprets information to requesting staff. Memorizes, retains and interprets policies, procedures, protocol and radio codes, and applies that information while performing duties. Monitors other audio and data communication channels including Orange County Fire Authority and Sheriff’s Department, California Highway Patrol and Village Maintenance, Transportation and Landscape Divisions, for relevant information or access. Monitors closed circuit surveillance cameras placed throughout the Village for suspicious activity or emergencies.

Trains department members in all relevant duties and functions of the position. May be assigned as the designated shift lead with additional responsibilities, accountability and authority. Regular attendance required. All duties performed on‑site for the Community. Works effectively with co‑workers, residents, and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others;

keeps commitments; keeps others informed of work progress and issues. Addresses problems and issues constructively to find mutually acceptable and practical business solutions. Addresses others by name,…