Concierge
Listed on 2026-01-15
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Position:
Concierge
Employment Type:
Part Time
Schedule:
Monday & Wednesday, 3:00 pm – 11:00 pm
Pay:
Starting at $18.00 per hour
The Ivy at Wellington is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five‑star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture and living our values:
Authenticity, Teamwork, Compassion, Commitment, Resilience
.
With communities across California, Hawaii, and Nevada, opportunities for career growth, relocation, and travel are significant. Eligible team members may enjoy the following benefits:
- Medical, Dental, and Vision benefits
- Vacation, Personal Day, Sick Pay, Holidays
- Complimentary Meals
- Bonus Opportunities
- Company Paid Life Insurance
- Team Member Discount Program (Life Mart)
- 401(k) Savings Plan with Company Match
- Recognition Programs
- Student Loan Refinancing
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
- Emergency Financial Assistance
- Provide all residents, guests, and visitors with exceptional customer service.
- Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
- Monitor the Emergency Alert System and immediately respond to every call.
- Effectively manage the Business Center and process incoming and outgoing mail.
- Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
- Encourage teamwork through cooperative interactions with co‑workers and other departments.
- Must be at least 18 years of age.
- High school diploma or equivalent.
- Prefer two (2) years of experience in a hospitality setting or prior senior living community.
- Excellent customer service skills.
- Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
- Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
- Must pass a criminal background check and health screening tests, including physical and TB tests.
- For the health and safety of our team members and residents, Oakmont Management Group may require vaccination, daily screening, surveillance testing, and wearing face coverings and other PPE to prevent the spread of COVID‑19 or other communicable diseases, per regulatory guidelines.
Oakmont Management Group is an Equal Opportunity Employer.
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