Disability Benefits Specialist

Description

The Disability Benefits Specialist is responsible for assisting individuals experiencing homelessness in accessing and securing disability income benefits, including Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI), to promote financial stability, independence, and long-term housing success. This role provides comprehensive, field-based advocacy and support throughout the benefits application process, including assessing eligibility, gathering medical and supporting documentation, preparing and submitting applications, coordinating with healthcare providers and community partners, and conducting ongoing follow-up to address barriers and support successful outcomes.

Working within a Housing First and Harm Reduction framework, the Disability Benefits Specialist utilizes the SSI/SSDI Outreach, Access, and Recovery (SOAR) model to strengthen applications, improve approval outcomes, and connect individuals with critical income resources. This position collaborates closely with interdisciplinary teams, healthcare providers, social service agencies, and other community partners to ensure coordinated, individualized, and person-centered support. In alignment with Friendship Shelter’s values, the Disability Benefits Specialist approaches each individual with compassion and acceptance, recognizing their inherent worth and respecting their unique circumstances and path toward stability.

The role promotes empowerment by supporting individuals in navigating complex systems and advocating for their needs, demonstrates responsibility and integrity through accurate documentation, ethical advocacy, and consistent follow-through, and applies creativity and flexibility to overcome barriers and adapt to changing client needs. Through collaboration, open communication, and community partnerships, this position helps individuals access essential benefits and build a foundation for greater self-sufficiency, housing stability, and long-term well‑being.

• Provide field-based benefit advocacy services, including client assessment, documentation gathering, application preparation, submission, and follow-up (including appeals)
• Guide clients through the SSI/SSDI application process while promoting dignity, respect, and self-determination
• Utilize the SOAR model, including completion of Medical Summary Reports, to improve application outcomes
• Coordinate with interdisciplinary team members to align benefits advocacy with housing and service plans

• Request, obtain, and organize medical, behavioral health, and other supporting records necessary for comprehensive applications
• Collaborate with current and previous providers to strengthen application documentation
• Maintain accurate, complete, and timely records of all applications, appeals, and client interactions
• Ensure compliance with agency, contract, and data system requirements (e.g., HMIS, Cal Optima Connect)

• Accompany clients to appointments, including medical, Social Security Administration (SSA), and hearings as needed
• Provide transportation support to facilitate access to required services
• Communicate regularly with clients and staff regarding application status and next steps
• Build trusting, professional relationships with clients and community partners

• Participate in case conferences, team meetings, and program discussions
• Maintain strong working relationships with internal staff, partner agencies, and service providers
• Support coordinated service delivery across programs

Perform other duties as assigned to support…