Guest Room Attendant- Kahana

Description

Role

As part of a guest room attendant responsibility, cleaning guest rooms efficiently accordance to the standards is necessary to ensure the service is positive and memorable experience for our owners and Guest.

• Arriving on time for all scheduled shifts in proper uniform, including nametags and with a great Smile.
• Review assignments on the device and update and completed room assignments. Check with Supervisor for additional assignments throughout the shift.
• Ensure cart is stocked before the start of shift with all necessary cleaning tools, linen, and room amenity supplies. Maintain cart clean and organized through on the daily.
• Use correct cleaning chemicals appropriately for designated surfaces, according to OSHA regulations and hotel policies.
• Must provide all services involved in cleaning occupied or vacant guest units including, but not limited to, vacuuming carpets; sweeping, mopping floors; cleaning bathroom showers, tubs, toilets, sinks; changing bed linens and towels; cleaning kitchen ,appliances, pots, pans, dishes; cleaning glass and windows; dusting and cleaning furniture , picture frames and patio.
• Ensure all items in room are working condition furnishing and small appliances the television, lights, air conditioning unit, garbage disposal, telephone, alarm clock, drapes and curtains and the luggage rack. Replenishes all required guest room supplies.
• Report all maintenance opportunities to the housekeeping office.
• Report lost & found immediately to floor inspector or call the housekeeping office.
• Maintain a positive and humane with a professional demeanor during all interactions with guest and fellow Team Members.
• Ability to accept performance feedback in a professional manner.
• Enhance the guest service and environment while dealing with guest, in a positive manner.
• Maintain a flexible schedule according to the Resorts occupancy and business.
• Comply with all safety protocol and training, sanitation policies and procedures.

• Six (6) months experience in some area of housekeeping or janitorial preferable.
• Basic knowledge on handling devices and radios.
• Ability to work flexible shifts including nights, holiday and weekends.
• At least 18 years of age.
• Capability to understand fundamental English.
• Working knowledge of chemicals/ cleaning supplies including Safety Data Sheet and OSHA regulations, preferable.

• Sitting:
  Rarely
• Standing:
  Constantly
• Walking:
  Frequently
• Driving: N/A
• Bending (from waist):
  Frequently
• Crouching (squat):
  Frequently
• Kneeling:
  Frequently
• Crawling:
  Occasionally
• Climbing (stairs):
  Frequently
• Climbing (ladder):
  Rarely
• Twisting:
  Frequently
• Reaching:
  Frequently
• Wrist Motion:
  Frequently

• Items Carried:
  Cleaning supplies, Keys, Linen, Vacuum
• Distance: 10 Yrds. Minimum
• Times Per Day:
  Frequently
• Maximum Weight: 25 LBS

• Items Moved/Lifted:
  Furniture, Small Appliances, Vacuum, Carts, Linen
• Times Per Day:
  Frequently
• Maximum Weight: 50 LBS

• Floor:
  Frequently
• Knee:
  Frequently
• Waist:
  Frequently
• Chest:
  Frequently
• Overhead:
  Frequently

• Item Name:
  Furniture Frequency:
  Occasionally
• Item Name:
  Shampooer Frequency: N/A
• Item Name:
  Vacuum Frequency:
  Frequently
• Item Name:
  Utility Cart Frequency:
  Frequently

• Inside/Outside:
  Yes
• Hot/Cold Temperatures:
  Yes
• Wet:
  Yes
• Noise:
  Yes
• Power Equipment:
  Yes
• Traffic Hazards:
  No
• Chemical Hazards:
  Yes
• Heights:
  Yes
• Dust:
  Yes
• Close Quarters:
  Yes
• Fumes/Odors:
  Yes

Guest room attendant are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Housekeeping Management Team.