Luau Ambassador; Casual

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Compensation Type:
Hourly.

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

The company develops a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Highgate utilizes industry‑leading revenue‑management tools to identify and predict evolving market dynamics and drive out performance and maximize asset value.

The Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening’s events.

• Greet and check‑in guests while making a memorable first impression.
• Ensure positive guest services in all areas. Respond to complaints, taking appropriate actions to turn dissatisfied guests into returning guests.
• Prepare tickets and reserve signs for check‑in.
• Support Luau Cashiers during guest check‑in by managing guest lists, wristbands, and hand stamps.
• Be alert and ready to support emergency procedures or special accommodations as needed.
• Recognize and organize agent receipts.
• Assist special‑needs guests.
• Assist parties of 10 or more.
• Inform guests of grounds, facilities, and amenities.
• Escort guests to their seats.
• Work closely with the F&B Luau Manager and all Luau staff.
• Attend all pre‑shift and post‑shift meetings.
• Perform all assigned pre‑shift and post‑shift duties.
• Report any problems or issues to the Luau Manager that require attention as they arise.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Ensure compliance with all local and liquor laws and health and sanitation regulations.
• Ensure compliance with hotel rules and regulations.
• Attend and participate in all department and company‑required meetings/training.
• Ensure good employee morale and a productive work environment.
• Provide excellent guest experience for overall guest satisfaction.
• Perform other duties as directed by supervisor/management.

• Previous guest experience required.

• Ability to stand and walk frequently for extended periods of time.
• Frequent repetitive hand, wrist, and body motions.
• Occasional light to medium work – lifting up to 20 to 50 pounds of equipment occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to work in hot/cold temperatures.

• Previous host experience, preferably with large‑scale events.
• Good communication skills for dealing with diverse staff.
• English language reading, writing, and speaking proficiency.
• Neat and professional appearance, genuine spirit of Aloha, and desire to work with the public.
• Ability to stand/walk for extended periods and engage in considerable physical activity on a consistent basis.
• Ability to work in conjunction with the Luau Stage Manager, F&B Luau Managers, and Luau staff.
• Respectful interaction with co‑workers, managers/supervisors, guests, and others.
• Effective teamwork with co‑workers and managers/supervisors.
• Attendance at all scheduled training and hotel‑required meetings.
• Positive attitude.
• Effective verbal and written communication with all levels of management, employees, guests, and others in an attentive, friendly, courteous, and service‑oriented manner.
• Listening, understanding, and clarifying concerns raised by management, employees, guests, and others.
• Excellent decision‑making skills and effective problem handling, including anticipating, preventing, identifying, and solving problems as necessary.
• Detail…