Front Desk Agent

Overview

We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Full-Time Front Desk Agent at Ka'anapali Ali'i located in Lahaina, Hawaii.

Coral Tree Hospitality is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.

Hourly Pay Rate: $31.27 (All new hires shall receive ninety percent (90%) of the applicable wage rate, but not less than the applicable minimum wage, during the first ninety (90) calendar days of employment)

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Paid Vacation, Sick Days, and Holidays
• Paid Parental Leave
• 401(k) Retirement Savings Plan with a generous company match
• Group Medical, Dental, Vision, Life and Disability benefits
• Employee Assistance Program
• Five complimentary room nights at Coral Tree Hospitality properties
• Unlimited Friends and Family receive discounted rates at Coral Tree Hospitality Group properties
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

Front Desk Agents are responsible for the guest registration process and communication of property services. They establish positive initial contact with our homeowners and guests and ensure that their expectations are exceeded during the check-in and check-out process.

• Greet and welcome guests as they arrive at the resort
• Manage the check-in and check-out process efficiently and accurately
• Answer and direct phone calls in a polite and friendly manner
• Assist guest with inquiries, requests, and reservations
• Provide information about resort amenities, services, and local attractions
• Handle guest complaints and concerns with professionalism and a positive attitude
• Maintain accurate records of reservations, room assignments, and payments
• Ensure the front desk area is clean, organized, and presentable at all times
• Coordinate with housekeeping and maintenance staff to address guest needs and issues
• Uphold resort policies and procedures to ensure the safety and comfort of all guests
• Able to walk and stand throughout the shift
• Flexible availability as shifts could include 7am-3:30pm, 11am-7:30pm, 3pm-11pm

Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.