Cocktail Server

Job Details

Job Location:

Hula Grill Kaanapali - Lahaina, HI 96761

Salary Range: $12.75 - $12.75 Hourly

T S Restaurant employees are required to apply our values in every aspect of their position: ‘Ohana, Continuous Improvement, Serving our Communities, Pride in our Employees, and Fun!’

MIN WAGE + TIPS

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free therapy for all employees through Talkspace
• Holiday Pay – Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off:
  Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

MIN WAGE + TIPS

Provide the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant.

• Gre​et all guests and co‑workers in a warm, personal, friendly manner.
• Present drink menus to guests and answer questions about menu items, making recommendations upon request.
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Explain various drink menu items including types of ingredients and flavors; describe and recommend wines to guests as needed.
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcohol.
• Verbally take guests’ beverage orders and enter orders into computers for transmittal to bar staff.
• Serve beverages to guests; adding the appropriate garnishes as required.
• Carry tray in one hand while serving or clearing; carry tray while walking up and down stairs.
• Check with guests to ensure that they are enjoying their beverages and take action to correct any problems.
• Assist in removal of dishes and glasses from tables or counters and take them to kitchen for cleaning.
• Carry full bus tubs to and from kitchen.
• Stock service areas with supplies as required.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

• Guest Oriented – Ability to take care of the guests’ needs while following T S procedures.
• Working Under Pressure – Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety – Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication – Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others.
• Response to direction – Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities – Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly – Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

• Experience:
  
  Six months to one year related experience.
• Computer
  
  Skills:
  
  Experience with Point of Sale System.
• Certificates & Licenses:
  Must take and pass all training tests 90% or higher.
• Must be at least 21 years of age.

(Occasionally – up to 33% of the time; Frequently – from 34% - 66% of the time; Constantly – more than 66% of the time)

• Standing constantly; squatting or kneeling occasionally.
• Walking constantly; bending frequently.
• Use hands/fingers frequently; lift/carry 11–20 lbs constantly.
• Reach outward constantly; lift/carry 21–50 lbs occasionally.
• Reach above shoulder occasionally; push/pull 10–25 lbs frequently.
• Climb stairs frequently+; push/pull 26–40 lbs occasionally.

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure.

Senses:
Sound (hear verbal requests by guests, coworkers, and managers), Vision (near, distance, color, peripheral, depth perception), Smell, Taste, Touch.

Ability to wear Personal Protective Equipment (PPE) – non-slip shoes, back belt if lifting more than 20 lbs, safety gloves when using knife.