Retail Merchandise Associate

The Retail Merchandise Associate supports facility-level retail operations in alignment with Kapalua Golf standards. The role helps position the golf shop as a leading golf retail destination by creating an inviting shopping environment, delivering excellent guest service, and supporting a successful retail operation. The position is primarily focused on merchandising, inventory management, reporting, and retail sales support, including operating the POS system for merchandise purchases.

• High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License.
• Strong understanding of retail service standards and daily golf shop operations.
• Knowledge of merchandising practices, inventory procedures, and product presentation.
• Basic knowledge of the game of golf preferred.
• Professional verbal communication and interpersonal skills.
• Excellent guest service skills with a positive attitude and strong work ethic.
• Ability to work flexible hours based on golf shop business needs.
• Ability to manage multiple priorities in a golf club retail environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort using the internet and other digital tools in a professional setting.
• Strong time management skills and the ability to prioritize tasks effectively.
• Willingness to learn new products, systems, and procedures.
• Ability to read and speak English may be required to perform the duties of the job.
• Regularly stands for extended periods, walks, uses hands, talks, and hears.
• Occasionally sits, climbs, balances, stoops, kneels, or crouches.
• Frequently lifts up to 15 pounds and occasionally lifts up to 40 pounds.

• Open, operate, and close the golf shop following established procedures.
• Answer phones and assist guests with golf shop purchases and product questions.
• Operate the POS system and process merchandise sales as needed.
• Help create a welcoming, organized golf shop experience with strong guest service.
• Support loss prevention by staying aware of guest activity in the shop.
• Rotate stock and keep displays clean, full, and visually appealing.
• Help create a unique shopping environment through thoughtful merchandising.
• Work with retail leadership to support merchandise promotions and seasonal plans.
• Assist with training golf shop staff on retail products, procedures, policies, and service standards.
• Help support merchandise sales goals through presentation, product knowledge, and service.
• Participate in monthly physical inventory counts.
• Maintain accurate inventory using Troon merchandising and accounting procedures.
• Keep approved in-stock product categories filled at the facility level.
• Receive and inspect incoming merchandise shipments and report discrepancies, damages, or incorrect items.
• Prepare merchandise for the sales floor by folding, steaming, tagging, and removing manufacturer tags.
• Create, print, and attach product tags to merchandise.
• Assist with special product design needs when needed.
• Share updates with retail leadership on product levels, local buying trends, and vendor opportunities.
• Share guest feedback and customer requests for restocks, new products, and future merchandise opportunities with retail leadership.
• Support the retail side of daily golf shop operations.
• Help keep golf shop and storage areas organized and ready for daily use.
• Follow safe work practices.
• Perform other duties as requested.
• Maintain regular and reliable attendance.