Store Manager, Balsam Hill Studio - Maui

Maui, HI

Balsam Brands is looking for an enthusiastic and experienced individual to manage our Balsam Hill Studio retail store in Lahaina , HI . In this role, you will have the opportunity to ensure our customers experience the magic of Balsam Hill in an inspired holiday setting.

The Store Manager is a true business owner for their store . They are responsible for leading, managing, and continuously developing all aspects of their store’s business . They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company’s mission. They will be responsible for consistently achieving sales and probability goals, operational objectives , merchandising standards, and developing a highly successful team .

As Balsam Hill’s flagship retail location, this role requires a flagship mindset — consistently modeling the highest standards of presentation, service, and brand experience that set the benchmark for the company.

What you’ll do:

• Deliver exceptional customer experiences by fostering a customer-first culture, building lasting relationships through personalized service and clienteling
• Lead and develop a small team of 2 full-time and 1 part-time associates through ongoing coaching, feedback, and accountability.
• Drive sales performance by setting daily priorities, modeling effective selling behaviors, coaching associate’s in real time, and executing KPI-driven strategies
• Partner with the Area Manager and cross-functional teams to execute company initiatives and support business growth
• Build local community relationships to increase brand awareness and drive store traffic
• Recruit, develop, and inspire a high-performing store team
• Analyze business performance and partner with the Area Manager to improve sales, customer experience, and operational execution
• Build schedules that drive results while managing labor effectively
• Maintain visual merchandising, promotional execution, and overall store standards
• Oversee inventory management, replenishment, shipment processing, and loss prevention
• Ensure consistent execution of company policies, safety standards, and operational processes

What you bring to the table:

• 5+ years of retail experience . Experience in specialty, boutique, luxury, gift, home, or visual-led retail preferred.
• Experience coaching and developing leaders.
• Strong commercial acumen with the ability to interpret KPIs and drive performance.
• Excellent communication, organizational, planning, and prioritization skills.
• Strong visual merchandising and operational execution.
• Experience balancing customer experience with payroll, productivity, and inventory management.
• Comfortable working in an evolving retail environment with a continuous improvement mindset.
• Proficiency with retail systems, Microsoft Office Suite, and business reporting tools

Physical Requirements:

• Must be able to work onsite at the Whaler’s Village store
• Ability to lift, bend, kneel, and climb
• Valid driver’s license and proof of insurance (this job may require driving on company time )

Notes: This is a full-time, in-person position Candidates must reside on the island of Mau i .

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing.

Balsam Hill Studio, an extension of our holiday brand Balsam Hill® reimagines souvenir shopping, offering premium ornaments unique to each store's location. Our Balsam Hill Studio at Whaler's Village in Lahaina will feature handcrafted ornaments celebrating…