Guest Service Agent; Part-time - DoubleTree Hilton Orlando

Guest Service Agent (Part-time) - Double Tree by Hilton Orlando

Double Tree by Hilton Orlando is looking to welcome a Part-Time Guest Service Agent to join the team! Our hotel, which features 236 guest rooms, is an official Walt Disney World® Hotel and located one mile away from the Disney Springs area. Our 5+ team members report directly to the Front Office Manager. The ideal candidate holds 1+ years experience as a Guest Service Agent within hospitality.

Experience with OnQ is a must. Ability to work the required shifts. Passion for guest service.

Full Availability AM/MID/PM shifts (Weekdays, weekends, holidays as needed). 2-3 days per week

$19.45 per hour plus opportunity to earn incentives

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Double Tree Orlando Disney World

Part-time

Doubletree by Hilton

Guest Services, Operations, and Front Office

Entry level

Part-time

Other

Hospitality