LBV Branch Manager II - Branch

Partners Federal Credit Union — Where careers thrive, work-life balance matters, and our mission profoundly impacts our Members.

For 65 years, Partners Federal Credit Union has delivered The Partners Difference to more than 175,000 members, providing the highest levels of service, value, access, and convenience.

At Partners, our people are the heart of everything we do. We attract, develop, and empower exceptional talent—individuals who are inspired by our Members’ financial dreams and committed to meaningful work.

Whether you’re offering products that change lives, creating member experiences that bring joy, or driving innovation that pushes us forward, we want every individual at Partners to feel connected to their work in a meaningful way.

Here, you’ll find more than just a job. You’ll discover a culture where you can grow your career, find balance, and make a difference. And as the credit union for The Walt Disney Company, our exclusive connection ensures best-in-class benefits and perks—because we believe that when people feel supported, they thrive.

In this position, the expectation of the Branch Manager II is to think and act like a business owner, making decisions to improve the member experience and increase revenue for the branch and Partners Federal Credit Union. The Branch Manager II will be responsible for leading and managing multiple branches within a designated regional area. This role involves overseeing branch operations, driving performance, and ensuring the alignment of each branch with organizational goals and managing their operating budget.

They will work closely with branch leaders and staff across the region to foster collaboration, consistency and service delivery, and achievement of key performance indicators. The Branch Manager II will also direct and administer the sales, service, and operational efforts of each branch, ensuring that established policies and procedures are followed while overseeing a full range of products and services to Members and prospective Members.

They train, direct, and supervise branch employees.

• Develops and implements sales strategies, manages the branch sales team, and ensures achievement of sales targets.
• Leads the development and execution of sales strategies to drive growth, oversees the sales team, and ensures targets are met. Ensures delivery of high‑quality member service in all aspects of sales and operational activities.
• Focuses on providing exceptional member service while driving sales and operational efficiency. Tracks and assesses sales performance, communicating results to employees.
• Monitors sales metrics and provides feedback to employees to optimize performance and achieve sales goals. Supports retail branch sales goals by personally demonstrating the selling of financial products and services.
• Leads by example in selling financial products and services to members, contributing directly to achieving branch sales goals. Enhances branch effectiveness through policy suggestions, security management, and cross‑selling credit union services.
• Identifies opportunities to improve branch operations, security, and cross‑selling initiatives to drive sales growth. Manages branch financials, including controllable expenses, and ensures budget goals are met.
• Takes responsibility for managing branch finances, including expenses, and ensures alignment with budgetary targets. Oversees branch audits, coordinates with accounting and loan functions, and seeks continuous operational improvement.
• Manages audit processes, collaborates with internal departments, and drives ongoing operational enhancements to optimize branch performance.
• Maintains effective, professional business relations with members, promptly resolving requests, questions, and complaints. Focuses on building and maintaining strong relationships with members, addressing their needs promptly and professionally.
• Drives the implementation of policy and procedural changes to improve branch operations and ensure compliance. Manages telemarketing activities for the branch, including identifying lists,…