Host- Restaurant

Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is seeking a Restaurant Host to join our team at the House of Blues.

Job Summary: The Restaurant Host is responsible for meeting, greeting, and seating all guests with a positive, friendly, and helpful attitude. The ideal candidate will exude pride and passion for the House of Blues Brand and Culture, and assist in all areas of Host Stand Operations to help ensure a high-quality guest experience.

Responsibilities:

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests’ names, number in party, physical description, arrival times, and any needs for children when applicable
• Direct guests to an appropriate location when on a wait
• Utilize the HOB reservation system to estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, and wait for guests to be seated before leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Market current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history, and artists appearing at the House
• Thank each guest for visiting the House and invite them to return in a friendly and sincere manner

Requirements:

• Working knowledge of restaurant operations, seating procedures, guest relations, and problem-solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability - Position may require days, nights, weekends, and holidays

Preferred Qualifications:

• High skill level of Open Table and/or other reservation software
• Point of Sales (POS) knowledge, preferable MICROS
• Previous Customer Service/Host experience
• Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud, and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY: Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.