Complex Director of Leisure Sales - Orlando

Job Description - Complex Director of Leisure Sales - Orlando (HOT0C6QB
)

Complex Director of Leisure Sales - Orlando (Job Number: HOT0C6QB
). This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call centre, and analytics functions.

Buena Vista Palace
1900

E. Buena Vista Drive
Lake Buena Vista 32830

As a Complex Director of Leisure Sales you will support the areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth.

Supporting various Hilton Properties:
Hilton Orlando, Hilton Orlando Lake Buena Vista, Hilton Orlando Buena Vista Palace, Doubletree Suites by Hilton Orlando, and Embassy Suites by Hilton Orlando and reporting to the Director of Sales & Marketing at each property.

You will be responsible for the solicitation of new customer relationships and accounts, including wholesalers, receptive tour operators, and luxury travel agencies (Consortia), as well as maintaining existing accounts, while consistently striving to increase revenue and promote relationships through effective negotiation of guest rooms for assigned properties.

Your role is important and below are some of the fundamental job duties that make your work unique.

Mentor and drive sales managers to achieve sales goals and budget, ensure proper deployment and management of sales travel, trade show schedule, and sales expenditures. When needed, assist sales managers by responding to leads and RFPs.

Represent resorts in significant interactions dealing with customers relative to sales and operational questions, challenges, and issues.

Negotiate contracts with customers and commission agreements with third‑party agencies.

Assist Resort Commercial Leaders with needed information and reports to keep corporate and ownership team informed.

Solicitation and management of leisure wholesalers, travel agents, and consortia in order to grow and maintain the market segment for each hotel.

Help manage the efforts of the leisure sales coordinators onsite through effective oral and written communication while overseeing rate and occupancy commitments for leisure transient room sales within each of the hotels.

Compiles and/or directs preparation of reports pertaining to the operation of the leisure sales market including, but not limited to, the annual and monthly forecast, Lead Management System, Account Production Reports, and Meetings.

Develop and conduct persuasive verbal sales presentations to prospective clients. Meet with and entertain clients, some of which will require travel.

Coordinate and/or attend scheduled Sales Department and related meetings.

Travel to each hotel as needed to meet with potential customers.

Travel to industry‑related trade shows in various destinations around the world.

Travel to meet and develop client base as necessary including trainings, trade show participation, FAM trips, and retail travel agencies on a weekly basis.

Participate in key organizations as recommended by management and the Complex Director of Sales & Marketing.

Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e‑Commerce, and Operations to help guide overall property strategies and tactics as appropriate.

Strategic Planning of the leisure team to include deployment, travel, and trade show management, and sales expenditures.

Develop and implement business plans for top accounts focusing on inbound business to the Orlando Market with a high volume of sales leads and working with customers.

Responsible for completing qualification of each account to determine at a minimum the number of events, total revenue potential, booking patterns and histories, decision‑making factors, events, business/personal needs, resources, competition, and marketing.

Responsible for developing, maintaining, and implementing marketing plans and initiatives for key accounts.

Solicit and develop new accounts to generate business opportunities for the…