Constituent Relationship Management; CRM) Administrator

McNeese State University invites applicants for the position of Constituent Relationship Management (CRM) Administrator in the Office of Recruiting. This is a full-time, 12–month, unclassified staff position. The appointment is available immediately.

Position Number: U99140

SALARY: $45,000

REPORTING AUTHORITY: Director of Recruiting

DEADLINE: Position will remain open until filled.

• Letter of Application (Cover Letter)
• Resume
• Three (3) Professional References (include: name, phone number, and e-mail address)
• Unofficial Transcripts

O nly completed application packets including all items listed above will be reviewed.

ALL JOB OFFERS ARE CONTINGENT UPON THE SUCCESSFUL RESULT OF A CRIMINAL BACKGROUND CHECK AND RECEIPT OF OFFICIAL TRANSCRIPT(S) IF APPLICABLE.

Madeline Nash at mstark3

Kim Dronett, HR Analyst/Employment Liaison: kdronett or

• Manage data migrations, imports, integrity and manipulation tasks. This includes building and maintaining crosswalks/data translation, identifying, researching and troubleshooting feed errors, and inspecting and correcting data files
• Perform database management including hygiene, segmentation, targeting and troubleshooting within Recruit (CRM) and other related technology solutions
• Develop and maintain custom reports, dashboards, maintain validation rules and custom processes/flows. Create and manage custom objects, fields, and formulas. Create and manage field dependencies, conditional logic and assignment rules on all user-facing forms
• Analyze CRM processes and procedures and prepare recommendations for improvements and develop customized solutions within the Recruit platform to ensure that critical business functions are supported, project objectives and college goals are met, and business needs are addressed with efficient, effective solutions. This includes determining and documenting business user requirements and performing hands‑on solution design, prototyping, and proof-of-concepts, as required in support of current and new CRM projects
• Work with internal and external staff to use the CRM in an efficient, effective manner. Identify best practices in the use of Recruit CRM and disseminate them to end users. Manage access rights for staff and consultants for the CRM system. Provide high-quality end user support to users of Recruit CRM
• Participate with the Integration Developers on integrations to/from Recruit and other CRM systems with other enterprise systems
• Help establish long‑term strategic goals for high‑quality data and effective data usage
• Collaborate and work in conjunction with the offices of Enrollment Management and the Office of Marketing and Public Relations to ensure automated communications have a consistent voice, cohesive messaging, branding and design, and current, live links to support and engagement resources for constituents.
• Collaborate and work in conjunction with Enrollment Management to develop, implement and refine a comprehensive communications plan for prospective students, parents, counselors and other targeted audiences from the initial contact phase to the student orientation phase

• Bachelor’s degree - required (from a regionally accredited institution)

• Excellent written and verbal communication skills
• Demonstrated ability to work independently and as part of a collaborative team
• Demonstrated flexibility to adapt to rapidly changing demands and priorities
• Demonstrated organizational skills and attention to deadlines in a fast‑paced work setting

McNeese State University, located in Lake Charles, Louisiana, is a public university and a member of the University of Louisiana System. Under Louisiana law, applications and all supporting materials will become public record. All…