Venue Representative - Des Moines, IA

All offers of employment with WORLDS® are contingent upon clear results of a thorough background check.

Join the WORLDS® Team – On-Site Event Representative

Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We’re looking for responsible and outgoing individuals to represent WORLDS® at our immersive, cinematic projection shows. This part-time role requires reliability, strong leadership, and the ability to create a smooth and enjoyable guest experience.

WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters. Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences.

• Event Setup & Breakdown:
  Set up and take down signage, check-in tables, and merchandise displays, charge devices.
• Guest
  
  Experience:
  
  Greet and check in guests, answer questions, and ensure a seamless audience experience.
• Merchandise Management:
  Facilitate sales, and track inventory as needed, report issues, request additional assets and merch as necessary.
• Event Oversight:
  Monitor the event flow and quickly resolve any on-site issues.
• Communication & Reporting:
  Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement.

• Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred).
• Strong verbal communication and interpersonal skills.
• Ability to take initiative and work independently.
• Comfortable working in a fast-paced, high-energy environment.
• Reliable transportation to and from the venue.
• Consistent availability for scheduled dates

Fridays, Saturdays, and/or Sundays from 4:00 pm-9:15 pm

• Initial scheduled dates:
• 10/24/2026 Saturday
• 10/30/2026 Friday
• Additional dates will be assigned based on ticket sales and venue scheduling. Days and shift times may vary.
• *** Please apply ONLY if you are available for the schedule above

Science Center of Iowa
401 W Martin Luther King Jr. Parkway
Des Moines, IA 50309

• A strong communicator who can confidently engage with guests and venue staff.
• Tech-savvy and comfortable using iPhone apps, including Whats App.
• Reliable, punctual, and detail-oriented with excellent judgment.
• A proactive problem solver who stays calm under pressure.
• A team player with leadership skills, able to direct on-site venue staff when necessary.

Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You’ll know you’re thriving when:

• Guest Satisfaction:
  Audiences consistently report positive experiences and smooth check-ins.
• Operational Accuracy:
  Setup, check-in, and breakdown follow all company procedures, with no missed steps.
• Communication Quality:
  Timely, clear updates are shared with the Venue Operations team before, during, and after events.
• Merchandise Management:
  Inventory is tracked accurately and sales are reported promptly.
• Reliability:
  You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
• Problem Solving:
  On-site challenges are handled calmly, with quick and effective resolutions.

More about our values

• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don’t do guilt.
• Open, honest communication.

The physical demands described here…