Donation Services Coordinator II

Position Summary

The Donation Services Coordinator (DSC) II is responsible for developing and implementing an individualized donation education and quality assurance process improvement program within their assigned hospital(s). The DSC II will collaborate to improve donation outcomes, maintain positive working relationships, and develop a hospital culture supporting and promoting organ, tissue and eye donation. The DSC II is responsible for the performance of their assigned hospital(s) as it relates to key performance indicators (KPIs) outlined in LOPA’s strategic plan.

The DSC II will be responsible for proactive rounding with early identification of donor referral potential and assist with timely on‑site response, assessment, and evaluation of potential organ donors to maintain the opportunity for donation.

• Utilizes discretion and sensitivity regarding the surrounding circumstances, values, and beliefs of others.
• Possesses knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery processes, and procedures, including LOPA’s aftercare Family Support Services.
• Acts as a resource to assigned hospitals for all needs related to organ and tissue donation, maintaining a consistent presence as required.
• Effectively communicates and leads professional meetings with stakeholders, including physicians, hospital administration, nursing staff, pastoral and palliative care.
• Possesses strong presentation skills to engage small and large audiences.
• Has knowledge of hospital regulatory standards (CMS, JC) related to organ donation.
• Performs death/medical record reviews when required by hospital policy.
• Reports and defines all KPIs and donation outcome measures associated with LOPA’s Donation Dashboard Report to each assigned hospital and its designated contacts and committees.
• Analyses donation outcomes and KPIs to assess each hospital’s educational needs, developing and implementing individualized education plans.
• Performs compliance analysis, developing and implementing process improvements when deviations exist.
• Reviews and maintains current hospital policies related to organ, tissue, and eye donation processes.
• Acts as an expert regarding all assigned hospital procedures and policies related to donation.
• Collaborates with LOPA’s Community Education team and hospital community outreach personnel to develop outreach plans.
• Collaborates with physicians and Donation Specialists to improve relationships and communication, developing strategies to increase donation quality and outcomes.
• Identifies and coordinates stakeholder engagement activities and events.
• Promotes and facilitates organ and tissue donation awareness campaigns, activities, and events within assigned hospitals.
• Maintains all assigned hospital profiles within the electronic database.

• Adheres to all current LOPA policies.
• Maintains competency annually.
• Documents hospital interactions in the electronic database as required.
• Identifies, follows up, and implements deviation corrections with education or performance improvement plans.
• Reviews the Donation Dashboard Reports with assigned hospital contacts.
• Develops and implements Donation Collaborative Action Plans with contacts.
• Maintains and updates these plans in the electronic database.
• Responsible for onsite response to initial referrals, chart evaluation, referral, and case follow‑up.
• Completes all assigned tasks in Q‑pulse and Train caster by set deadlines.
• Communicates effectively with essential LOPA departments:
  Quality, HR, Education, Family Support, Organ, Finance, and Community/Marketing.
• Attends required departmental meetings and education.
• Mentions potential monthly multidisciplinary donation committees or critical care meetings as required.

• Upholds LOPA core values: selfless, authentic, passionate.
• Uses constructive, positive communication.
• Acts as a team player.
• Hold self and others accountable.
• Maintains a positive attitude.
• Respects others.
• Completes all required training, tasks, and SOP reviews by due date.

• Progression to Donation Services Coordinator III upon completion of LOPA’s Preceptor Program.