Delivery & Systems Coordinator, Fidelity Workplace Consulting Technology

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role Fidelity’s Workplace Consulting Digital Solution Technology team designs, develops, implements, and supports a suite of custom client digital applications along with digital product offerings. We are enthusiastic about delivering innovative solutions that exceed our customers’ needs. We adopt diversity of thought and experience. The team thrives with a steadfast dedication to innovation which promotes a culture of continuous improvement and significant product advancement.

This is a fast-paced technology group that adopts modern technologies to build powerful tools and deliver an outstanding end user experience.

You will enhance your technical skills with an enthusiasm for orchestrating innovative solutions, fostering engaging experiences, and delivering high business value outcomes for our customers. You will collaborate with other leaders to establish the standards for the teams, influence the strategic decisions, and help set work priorities. You are committed to developing your own expertise and knowledge to bring the latest thinking to your role to empower others with that knowledge.

Support the development team in adhering to defined project management methodologies and delivery practices

Coach the development team and broader organization on best practices and effective ways of working

Partner with the Client Delivery Lead to ensure all work is properly tracked, team capacity is optimized, and workloads are balanced across team members

Collaborate with the Client Delivery Lead to plan and execute high-priority work aligned to the quarterly roadmap

Guide the team in adopting delivery best practices and values to enhance both internal and external customer satisfaction

Translate product features into clear, concise user stories with well-defined business value and acceptance criteria

Maintain a strong focus on execution by proactively identifying, escalating, and removing team blockers

Reinforce organizational ways of working, including practices, team norms, and meetings to improve overall program performance and efficiency

Work effectively across technology, business, and operational teams within an enterprise environment

Adapt quickly to changes in priorities and direction in a fast-paced environment

Promote consistent delivery practices and contribute to process improvements that enhance team performance and efficiency

Collaborate with Product Area leaders, Client Delivery Leads, Software Engineering leadership, and cross-functional teams to ensure alignment between strategy and execution

Support the delivery of phased and incremental objectives while maintaining alignment with broader organizational goals

Facilitate cross-team meetings to ensure alignment, transparency, and coordination across teams

Track and manage key dependencies as well as technical impediments impacting delivery

Develop artifacts that communicate business and technical requirements, including user stories (functional and non-functional), process maps, workflows, and system diagrams

Continuously incorporate new information and evolving requirements into delivery plans effectively and seamlessly

Identify and analyze defects by assessing severity, business impact and technical complexity to prioritize resolution effectively

The Expertise and Skills You Bring Strong delivery background with the ability to lead as a Delivery and Systems Coordinator (or similar role) within a development team focused on disciplined delivery principles and best practices

Experience working with enterprise tools such as Confluence, Flow Metrics, Jira, and Miro Eagerness to learn and grow in technical agility, including Dev Ops, CI/CD, branching and…