IT Support Tech II

Reports directly to the Manager of IT Support and Operations

Answer calls from physicians directors and hospital staff

Help with training new IT Support Technicians Manage Active Directory DHCP Print Management Build new workstations and replaceupdate workstations

Install software and applications and troubleshoot hardware software issues

Assists with workstation moves and new set ups Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

Inspect hardware in clinics and hospital locations while not in the IT office to maintain compliance with established IT standards policies and configuration guidelines

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job The incumbents may be requested to perform job related tasks other than those stated in this description

Associates or Bachelors preferredA Certification or willingness to receive certification soon after hire

Must be very computer literate and capable of learning computer support tasks

Strong technical writing skills and speak intelligible English

Experience with Microsoft Office Word Excel Outlook a plus Hospital experience a plus Ability to answer phones and communicate effectively and calmly with physicians employees vendors and other hospital staff in high stress situations while multitasking to resolve issues

Must possess a high level of patience and show a willingness to learn

Capable of performing light to medium duty physical tasks

Must be able to remain in a stationary position for 50 of the time

Must be able to exchange accurate information with patients family peers and medical personnel

Must be free of all communicable disease and be up to date on immunizations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions