Assistant Community Manager

Assistant Community Manager – Hawthorne Residential Partners

At Hawthorne Residential Partners, we’re looking for passionate, hardworking, and caring individuals who are ready to make a meaningful impact at our award‑winning apartment communities. We lead with heart and operate with purpose as one of the nation’s largest multifamily management companies.

As an Assistant Community Manager, you play a vital role in supporting the community’s day‑to‑day success. You help keep everything running smoothly—from leasing and resident relations to financial tasks such as rent collection and renewals. Partnering closely with the Community Manager, you’ll lead by example, resolve resident concerns, and ensure both the team and community feel supported and empowered to thrive.

• High School or GED equivalent
• Two years of property management experience preferred
• Six months of prior assistant community manager experience preferred
• Valid Driver’s License
• A Certified Apartment Leasing Professional Accreditation (CALP) is a plus

• Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
• Identify prospect needs, showcase available homes, and invite them to join the community
• Ensure lease applications, renewals, and related documents are completed accurately and on time
• Meet occupancy goals through strong leasing performance and resident retention
• Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
• Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented

• Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
• Monitor delinquencies, make weekly follow‑up calls, and coordinate eviction procedures as needed
• Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
• Assist with financial reporting and documentation for the Community Manager and regional leadership

• Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
• Support a positive and productive work environment through clear communication and goal‑setting
• Help prioritize daily tasks to ensure smooth operations and exceptional resident service
• Respond to resident concerns and deescalate issues with professionalism, empathy, and follow‑through

• Positive Attitude:
  Enthusiastic, passionate, and driven within their day‑to‑day operations
• Financial Understanding:
  Ability to interpret financial reports and make informed decisions while considering budget constraints
• Conflict Resolution:
  Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively
• People Service & Customer‑Focused:
  Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Problem‑solving:
  The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40‑hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Assistant Community Manager – Specific Benefits:
All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.

Professional Benefits:
Assistant Community Manager Today – Community Manager Tomorrow!

Our Career Path Program is offered to all employees. When you start at Hawthorne, we want to see you succeed and grow with us – that is why our Learning and Development team is committed to your career growth.

• Free Dental Insurance
• Comprehensive and Affordable Plans for Medical and Vision Coverage
• Health and Wellness Incentives
• 401(k) Retirement Match Program
• Paid Time Off – including your birthday!
• Paid Sick Time Off
• Pet Insurance Plans
• Paid Maternity, Paternity, and Adoption Leave Options
• Telehealth – Access to doctors 24/7/365
• Company‑Paid Life Insurance
• Retirement Planning

Hawthorne is an equal opportunity employer.