Health Professions Investigator - Unit

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Health Professions Investigator within our health professionals regulatory division at our central office near Valley Junction in Des Moines, Iowa.

DIAL's mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient, and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers' Compensation, and Administration.

The Compliance Bureau of the Licensing Division is responsible for fielding complaints and overseeing the investigatory/inspections process. Investigation types include, but are not limited to, patient boundary issues, licensee competency concerns, infection control, drug diversion, and failure to comply with Board orders.

The Health Professions Investigator position reports to a Compliance Unit Supervisor and will serve as an investigator for unit two within the division. A background in investigations or case management, including detailed reporting and time management, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

The successful candidate for this fast-paced position is a motivated, highly organized, and detail-focused individual. Applicants should have strong critical thinking skills, an ability to triage cases by highest priority, proficiency in written and verbal communication, and capable of meeting strict deadlines. Excellent customer service is required.

Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous, and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and strong critical thinking skills
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners
• Strong professional report writing skills and ability to testify in contested case proceedings

You will be an integral member of our Licensing Division's compliance team, providing direct support to the agency’s operations by:

• Investigating and/or inspecting complaints for the dental and medical board within division guidelines.
• Conducting organized and thorough interviews of patients, consumers, licensees, and other interested parties as needed.
• Making spontaneous calls or visits to licensees or regulated entities as needed.
• Collecting and preserving investigative material and evidence, including patient records as needed.
• Conducting on-site inspections of regulated entities as needed.
• Collecting specimen samples if needed.
• Preparing comprehensive, unbiased written reports for review by the Board.
• Managing case load to ensure that public protection is prioritized.
• Ensuring work is conducted in a thorough, objective and timely manner and materials are organized in an appropriate format.
• Maintaining a strong working knowledge of all statutes, administrative rules, and professional standards.
• Developing and maintaining knowledge of relevant professional terms and procedures.
• Presenting evidence of potential violations to the leadership and the board as needed.
• Working with other state regulatory boards and agencies, prosecuting attorneys, and law…