Install Services Coordinator

Style Crest Inc. is seeking a dedicated Install Service Coordinator to join our team. In this role, you will coordinate all assigned installation and service orders to ensure each job is completed on time and to a high standard. You will take calls from customers, enter orders into the computer system and other required systems, assign jobs to the appropriate facility, manage inventory, schedule customers, follow up on open orders, invoice completed jobs, coordinate inspections with the permit coordinator, and file warranty claims.

• Call homeowners, community members, or customers to confirm order details and validate information for installs or service.
• Record notes of these conversations in systems so that information is available to all involved.
• Enter all required order information into the computer system following documented processes.
• Ensure required inventory is assigned to the order or is available in inventory or on order from the supplier (communicate with warehouse and purchasing).
• Coordinate via phone and email with customers to schedule the job.
• Follow up with customers on status of work, schedule inspections, and address any complaints.
• Update system with order status such as not ready, credit hold, ready to schedule, or scheduled, and review daily to determine required follow‑up.
• Ensure all necessary paperwork is completed correctly.
• Invoice jobs in the computer system promptly upon completion.
• Apply for permits for each installation or retail job.
• Develop and maintain positive relationships with internal staff and customers.
• Key verbal, faxed, or emailed orders accurately and quickly with a sense of urgency.
• Cross‑train on other roles within the company to assist other departments if necessary.
• Work closely with the service manager and warehouse staff to ensure product availability for installation and service.
• Regularly check service inventory for accuracy of inventory and invoicing.
• Regularly follow up on outstanding service jobs to ensure they are needed and cancel any that are not.
• Perform all other duties as assigned.

• High school diploma or GED.
• Prior customer service experience.
• Prior HVAC installation knowledge preferred.
• Excellent data entry skills in terms of accuracy and quantity.
• Ability to learn new systems, procedures, and several products quickly.
• Detail‑oriented with the ability to work on multiple tasks.
• Effective written and verbal communication skills with excellent follow‑up and organizational skills.
• Demonstrates a customer service attitude and ability to be a team player.
• Proficient using MS Office products (Word, Excel, Outlook). Training on the computer system will be provided.
• Bi­lingual in Spanish preferred.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401(k) with Company Match
• Paid holidays

Style Crest is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting

Lake City, FL

Salary: $80,000.00 - $95,000.00