Service Advisor

5 days ago Be among the first 25 applicants

Nextran Truck Centers

Are you looking to further develop your profession into a career? Are you driven by opportunity?
Nextran Truck Centers is hiring!

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

• Greeting customers and providing best-in-class customer service with a smile!
• Interview the customer thoroughly regarding the nature of the complaint.
• Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Create ASIST Case and Repair Order for the repair.
• Schedule service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test Driving vehicle with customer, as needed.
• Other duties, as assigned.

• Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong computer, interpersonal and communication skills.
• Ability to understand financial information as it pertains to dealership operations.
• High School Diploma - College or Technical training preferred but not mandatory.
• Valid CDL license is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee is required to stand and sit for extended periods of time (hours)
• Entry or exit from the cab of the vehicle.
• Climb to a safe position to access the engine compartment area, firewall or roof of a vehicle.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.

Career Paths | Network of 25 Dealerships | Disability Insurance | Paid Time Off (2wks 1st year) | Nextran Paid Life Insurance

Family Centered Values | Medical and Dependent Care FSA | 401(k) Retirement Plan with Match | Company-Paid Holidays | EAP

Great Medical, Dental, & Vision Benefits | Social Responsibility Opportunities | 28+ Years of Industry Experience | Professional Growth

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

• Mid-Senior level

• Full-time

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