State Veterans' Service Officer

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Date:
Jan 13, 2026

Requisition No:868210

Working Title:

STATE VETERANS' SERVICE OFFICER -

Lake City VAMC
Annual Salary: $45,479.98
Paid Bi-weekly
Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability, and other supplemental insurance available at reasonable premium rates. Paid vacation and sick leave. Nine (9) paid holidays and personal day. Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester).

Education and employment history must be verifiable. Please attach any credentials you claim (degrees, certifications, etc.) to your application.

*** Other vacant positions may be filled from this advertisement within six (6) months of the closing date. ***

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website.

• Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 member copy 4 or comparable document MUST accompany your application.
• Must have a valid Florida driver's license.
• Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
• Excellent interpersonal skills: ability to work effectively with others.
• Excellent written and verbal communication skills to include public speaking.
• Strong organization skills and ability to multi-task.
• Successful completion of the due diligence process, to include but not limited to, a Level II background check and due diligence process.

• Three (3) years’ employment experience as a Veterans Service Officer or comparable title / experience counseling and handling veterans' affairs.
• One (1) year of interviewing experience.
• A Bachelor's degree from an accredited college or university. E-7 or above rank may substitute for the required education. Direct experience may substitute for the degree requirement on a year for year basis.
• Proficiency in Microsoft Office Suite:
  Word, Excel, and Outlook.
• Proficiency in web-based applications and specialized internet research.
• Experience with FDVA Vetra-Spec and VA VMBS program applications.

• The incumbent will be assigned to the Bureau of Field Services, Lake City VAMC, FL. The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs.
  
  This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.
• Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting” appeals”, provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required.
• Review and interpret VA laws, rules and regulations affecting veteran’s entitlements in applying for federal and state veterans’ benefits. Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans Service officers with accurate and complete information. Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence.
  
  Complete forms and documents utilizing the Department's Systems. This includes entering all clients’ information into the computer database. If working in a medical center or hospital, visit each new admission to the medical center at the request of the…