Part Time Patient Concierge

Practice Operations Management oversees the business and administrative operations of a medical practice.

The Part Time Patient Concierge will be assisting with the check out process at Urology of North Florida. This includes scheduling follow up appointments, handling referrals to outside providers and imaging services, handling prior authorization requests, helping to answer phones and return messages, as well as other duties as assigned. Customer service skills and attention to detail are important to this role's success.

The schedule for this role is Monday-Friday 9/9:30am-2/2:30pm EST. Availability to cover when the full-time patient concierge associate is taking time off is ideal.

• Greet patients and families after their appointment with their provider.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.
• Perform any other functions as required by management.

• Ability to work a flexible schedule as necessary
• Ability to type 40 wpm, preferred
• High School Diploma or equivalent experience, preferred
• Knowledge of medical terminology, preferred
• One year of medical office experience, preferred
• Experience accessing and updating an EMR system, preferred
• Experience handling prior authorizations, preferred
• Experience scheduling for multiple providers, preferred
• Good customer service skills and attention to detail

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Urology of North Florida

289 SW Stonegate Terrace

Suite 102

Lake City, FL 32024

Anticipated hourly range: $15 per hour - $19.60 per hour

Bonus eligible: No

Benefits: 401k Contributions, Paid Time Off, Access to wages before pay day with myFlex Pay

Application window anticipated to close: 12/22/2025
* if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.