Virtual Financial Manager

Join to apply for the Virtual Financial Manager role at First Federal Bank
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Core values: community, customer service, stability, and trustworthiness – shaping culture and supporting our mission.

Benefits include:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

The Virtual Financial Manager leads, develops, and manages the operations and team of the bank’s virtual branch, ensuring customers receive personalized service and relationship support online.

• Lead and manage day-to-day virtual branch operations.
• Coach, motivate, and develop virtual branch staff to achieve sales and service goals.
• Foster a culture of relationship banking in a virtual environment.
• Oversee virtual account openings, lending referrals, service requests, and virtual customer onboarding.
• Monitor performance metrics, including response times, service quality, deposit growth, and customer satisfaction.
• Partner with other financial managers and departments to ensure consistent service standards.
• Collaborate with Marketing and Retail leadership to promote the virtual branch and virtual banking capabilities.
• Maintain compliance with regulatory requirements, internal policies, and security standards.
• Ensure effective KYC/AML procedures, virtual signature verification, and record retention processes.
• Identify opportunities for process improvements with operations and IT.
• Participate in community outreach through virtual seminars and online financial education sessions.

• Supervise and support virtual branch team members.
• Provide ongoing training, guidance, and performance feedback.
• Maintain a positive and collaborative team environment.
• Ensure proper staffing coverage and scheduling.
• Serve as a role model for the bank’s mission, values, and service standards.

• Minimum 5 years banking experience, 2+ years in branch management or supervisory role.
• Strong knowledge of retail banking products, services, and regulatory requirements.
• Experience managing or supporting online service channels preferred.
• Proven leadership, coaching, and communication skills.
• Technologically proficient with CRM systems, virtual banking tools, and video platforms.
• Strong analytical and problem‑solving skills.
• Commitment to delivering exceptional customer experience.
• Participation in community outreach through virtual seminars and online education sessions.

Extended hours and computer tasks may be required.

Employees confirm they are able to perform the essential functions of this position to continue employment.

Bilingual candidates encouraged to apply.

Equal Opportunity Employer / Vet / Disability.

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