Dairy-Frozen Food Specialist

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We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

Manages the daily operations in the dairy and frozen food departments. Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Provides fresh and appealing products, courteous, knowledgeable, and prompt service. Executes merchandising plans as outlined in department planners, toolkits or event packs being mindful of merchandising standards, product levels, shrink, and sales trends. Supervises, trains, and develops team members on performance of their job and provides coaching and feedback as needed.

Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team.

• SERVICE (60%)
  Assists in creating an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at‑shelf product availability, freshness, quality and value. Trains department associates on freshness, product rotation, inventory levels, stocking – including maintaining POG integrity, shelf price tags/signage, ordering and cooler/freezer conditioning.
  
  Offers customers assistance in finding or suggesting products.
• LEADERSHIP (20%)
  Assists in promoting trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job‑specific information. Establishes goals for merchandising, sales and profits and empowers the team to meet or exceed the goals. Develops adequate scheduling to manage customer volume throughout hours of operation. Adheres to all local, state, and federal laws, and company guidelines.
• FINANCIAL (10%)
  Ensures targets are met for department sales and shrink results. Completes daily and weekly administrative tasks (emails, online training, scheduling, pricing changes, orders, etc.). Maintains awareness of inventory/stocking conditions and reports any discrepancies. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Assists in planning and organizing the inventory process. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
• COMPLIANCE / SAFETY (10%)
  Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, USDA & COl, and DOA. Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs, inspects and identifies unsafe conditions to report to store management.
  
  Notifies management of customer or employee accidents. Reports all safety risks, issues, and illegal activity. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures equipment is in good repair; reports and assists with remediation of safety hazards.

Performs other job‑related duties as assigned.

Required

Education:

High School / GED

Preferred Education: None specified

Language Requirements: English & Spanish

Relevant

Experience:

0–3 years supervisory experience

Knowledge, Skills & Abilities:

• Must be 18 years of age
• Authorization to work in the United States or ability to obtain the same
• Successful completion of pre‑employment drug testing and background check
• Strong customer service skills
• Exceptional interpersonal, motivational and communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to operate pallet jack, baler,…