Head of Operations

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Job title:

Head of Operations of PAL Solutions USA

• Operational responsibility for PAL Solutions
• Establish and lead processes for sales administration, order processing, expenses management, import, inventory management and finance.
• Import goods from the main vendor, based in Switzerland
• Assure proper inventory stock level for all key products
• Lead the internal admin team members

• Set up reliable, and cost-effective import process for goods sourced from Switzerland
• Define pricing in alignment with the CEO of PAL Solutions and the BoD.
• Keep the ERP System up to date for products, services, and pricing that are sold in the USA.
• Assure consistent use of ERP and CRM by everyone at PAL Solutions USA.
• Build up visibility and database of installed base of PAL Systems at customer sites in the USA.
• Finance responsibility for PAL Solutions USA
• Responsible for Employee recruiting and satisfaction
• Responsible for customer database build-up and data quality using the existing CRM system.
• Use existing ERP and finance tools aligned and with support from CTC Analytics
• Provide regular reporting as defined by BoD.
• Provide regular updates of all ongoing activities, projects, progress, and market trends in a monthly report and in regular meetings with the BoD.
• Responsible for payroll and social security accounting, contact with ADP, regular communication with HR Manager, CTC Analytics
• Day-to-day administrative and organizational tasks.

• Experience in leading a small market organization in the scientific analytical instruments business
• Based in Minnesota, a 5-day on-site presence in our office in Lake Elmo, MN is required.
• Strong team player
• Results-driven and proven industry professional with a strong background in operational excellence.

• Experience in operations, preferably in an SME Sales Organisation
• Willingness and flexibility to use existing ERP and CRM systems
• Experience in efficient use of ERP and CRM systems for efficient processes
• Persuasive presence with strong negotiation skills
• Independent, dependable, resilient, and goal-oriented

• Not Applicable

• Full-time

• Management and Manufacturing

• Human Resources Services

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