Application Analyst II

US-IN-Evansville | US-MN-Lake Elmo | US-IL-Chicago

Category/Function:
Information Technology

Position Type:
Regular Full-Time

Requisition :

Workplace Type:
On Site

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Key member of the IT Community Banking team which specializes in support and configuration of Digital Banking, Online Account Opening, CSS Aperio, Connected Teller, Ti me Trade, and other various LOB applications and equipment. This specific Application Analyst role requires Subject Matter Expert (SME) knowledge in Retail Online Banking. We prefer prior expertise for this role from Retail banking, Core banking, Teller banking or other application management experience.

You will manage system configurations, internal support, and vendor management, and work independently to contribute to the design, configuration, build, and daily support of solutions.

Engage with business partners to solve business problems, liaison between IT, software vendors and various lines of business, particularly our Digital Platform, Deposit Operations, Client Care, and Technical Support teams.

• Collect analyze, document, and communicate business requirements for system enhancements and projects.
• Continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations to provide best in class service. Overall, you will develop a deep understanding of Connected Teller with an expectation to learn other Community Applications as well.

The salary range for this position is $63,600/yr - $124,800/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

• Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization.
• Provide superior customer service to external/internal clients, including response to incidents, proactively notifying internal customers of issues, assessing, communicating business impact, and identifying root cause.
• Lead monitoring and testing of new releases and systems.
• Identify and learn appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
• Provide consultative support to the day-to-day functioning of business line clients.
• Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.
• Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.
• Lead and monitor the testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation. Level II will monitor the releases and systems.
• Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.
• Understand, generate, and…